Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Not Applicable

Resource Development (Foundation and Grants)

1.    Staff are courteous and helpful.

6 or 29%

7 or 33%

3 or 14%

0

0

5 or 24%

2.   Policies and information about grants and the Foundation are effectively communicated.

2 or 10%

7 or 33%

4 or 19%

3 or 14%

0

5 or 24%

3.   I am aware that the Foundation supports special faculty and staff projects.

2 or 10%

12 or 57^

3 or 14%

0

0

4 or 19%

4.   I am aware that I can designate my Campus Fund Drive contribution to Endowed Scholarships.

5 or 24%

10 or 48%

3 or 14%

0

0

3 or 14%

5.   I am aware that the Ambassadors are available to assist faculty & staff on special projects/events.

3 or 14%

5 or 24%

8 or 38%

0

0

5 or 24%

Institutional Development (Institutional Effectiveness)

6.   Staff are courteous and helpful.

8 or 38%

4 or 19%

4 or 19%

0

0

5 or 24%

7.   Requests for services or information are handled within a reasonable time.

4 or 2%

4 or 20%

5 or 25%

0

0

7 or 35%

8.   Assistance provided to departments in planning for institutional effectiveness is satisfactory.         

1 or 5%

5 or 24%

5 or 24%

0

0

10 or 48%

9.   The process and procedures for planning and institutional effectiveness are effectively communicated.

1 or 5%

7 or 33%

5 or 24%

0

1 or 5%

7 or 33%

10. I have sufficient opportunities to be involved in planning in my department.

3 or 15%

5 or 25%

4 or 20%

2 or 10%

3 or 15%

3 or 15%

Public Information/Print Shop/Photocopy Center

11. Staff are courteous and helpful.

7 or 33%

10 or 48%

1 or 5%

0

0

3 or 14%

12. Requests for public information services are handled within a reasonable time.

2 or 10%

7 or 33%

4 or 19%

1 or 5%

0

7 or 33%

13. I feel CFCC’s programs and services are effectively promoted to the public.

3 or 14%

10 or 48%

4 or 19%

1 or 5%

1 or 5%

2 or 10%

14. College publications are accurate and appealing.

4 or 20%

10 or 50%

1 or 5%

1 or 5%

1 or 5%

3 or 15%

Copy Center

15. Staff are courteous and helpful.

8 or 38%

7 or 33%

1 or 5%

0

0

5 or 24%

16  Copy center requests are processed in a reasonable time.

6 or 29%

8 or 38%

2 or 10%

0

0

5 or 24%

17. Copies are performed correctly.

6 or 29%

8 or 38%

1 or 5%

1 or 5%

0

5 or 24%

Print Shop

18. Staff are courteous and helpful.

7 or 33%

6 or 29%

1 or 5%

0

0

7 or 33%

19. Printing requests are processed in a reasonable time.

4 or 19%

6 or 29%

2 or 10%

1 or 5%

1 or 5%

7 or 33%

Business Office

20. Staff are courteous and helpful.

9 or 43%

9 or 43%

2 or 10%

0

0

1 or 5%

21. Quality of services provided by the cashier’s window is satisfactory.

6 or 29%

10 or 48%

1 or 5%

1 or 5%

0

3 or 14%

22. The business office provides adequate and timely budget reports to departments. 

0

7 or 33%

3 or 14%

1 or 5%

0

10 or 48%

23. Final budget allocations are relayed to department-level personnel. 

1 or 5%

4 or 19%

5 or 24%

0

0

11 or 52%

24. Budget transfers are clear and made known to the programs involved.

1 or 5%

2 or 10%

5 or 25%

0

0

12 or 60%

25. Payroll services are adequate to meet my needs. 

4 or 19%

12 or 57%

2 or 10%

1 or 5%

1 or 5%

1 or 5%

26. Services for parking are satisfactory for my needs.

1 or 5%

6 or 29%

3 or 14%

4 or 19%

5 or 24%

2 or 10%

27. My travel requests are processed within a reasonable time.

0

4 or 19%

2 or 10%

0

0

15 or 71%

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Not Applicable

Purchasing/Receiving, Inventory, Mailroom

28. Staff are courteous and helpful.

4 or 19%

8 or 38%

4 or 19%

0

0

5 or 24%

29. My purchase requisitions are processed within a reasonable time.

0

6 or 29%

2 or 10%

0

2 or 10%

11 or 52%

30. Purchasing policies and procedures are communicated and easy to follow.

0

5 or 24%

4 or 19%

0

0

12 or 57%

31. Inventory procedures are effectively communicated and easy to follow.

2 or 10%

5 or 24%

5 or 24%

0

0

9 or 43%

32. Mailroom services are satisfactory.

2 or 10%

11 or 52%

2 or 10%

1 or 5%

0

5 or 24%

Computer Services

33. Staff are courteous and helpful.

9 or 43%

6 or 29%

2 or 10%

1 or 5%

0

3 or 14%

34. HELP desk calls/requests for services are handled within a reasonable time.

3 or 14%

8 or 38%

3 or 14%

2 or 10%

1 or 5%

4 or 19%

35. Technical support provided by computer services is adequate for my needs. 

5 or 24%

6 or 29%

4 or 19%

2 or 10%

0

4 or 19%

36. Training for the use of computers and software meets my needs.