Faculty and Staff Survey, Spring, 2004
Part-Time Staff Comments
Resource Development (Foundation and Grants)
1. I am aware that the Foundation raises money from the community.
2. I
am aware that the Foundation awards mini-grants to faculty and staff annually.
3. I
am aware that the Foundation exists primarily to provide student scholarships.
4. I am aware that I can designate my Campus Fund
Drive contribution for a particular purpose.
5. I am aware that Foundation staff are available to assist with writing grant proposals.
Institutional Effectiveness
(Planning, Assessment, Research)
6. I am aware that CFCC has a Planning and Research Office.
7. I have had contact and/or requested assistance from the planning and research office within the past year.
8. My requests for services or information have been handled within a reasonable time.
9. Products produced by this office are of good quality (CFCC FACT BOOK, website, reports, etc.).
10. I have visited the college’s Institutional Effectiveness (IE) website.
11. I am aware that CFCC has an on-going Institutional Effectiveness (planning and assessment) process.
12. The Institutional Effectiveness process is effectively communicated.
13. I am given the opportunity and have participated in annual planning and assessment within my department or planning unit.
Public Information
14. CFCC publications are accurate, attractive and present a positive image of the college to the public.
15. CFCC programs and services are effectively promoted to the public.
16. Requests
for public information services are handled in a professional manner.
17. The Public Information Office provides the services you need. If not, what services would you suggest?
215. List part-time employees in a directory where
they can be found. This would benefit shipping and receiving as well as families
trying to reach them in emergencies. Would also benefit staff and faculty
trying to reach part-time instructors for information about their students.
236. I strongly feel that when it comes to public information during storm, and inclement weather situations, CFCC is lacking. We get call after call here at the Burgaw Campus wanting to know about openings and closings. As a parent, I to wait by the TV and radio during bad weather needing and wanting to know how to make arrangements for my children in case school is cancelled. We have parents call wanting to know whether or not to send their kids out in severe weather at 7:00 am for an 8:00 am class. I guess in closing my suggestion is to say something, don’t just assume that if CFCC doesn’t announce a closing, then everyone knows that we are open.
Printing Services
18. Printing
Services staff is courteous and polite.
19. Photocopy requests are processed in a timely manner.
20. Photocopy requests are processed correctly.
21. Publication requests are handled in a timely manner.
22. The Printing Services department provides all the services my department needs. If not, what services would you suggest?
213. The Automotive department needs a copy machine.
Business Office
23. Staff
is courteous and helpful.
24. Quality of services provided by the cashier’s window is satisfactory.
25. The business office provides adequate and timely budget reports to departments.
26. Final budget allocations are relayed to department-level personnel.
27. Budget
transfers are clear and made known to the programs involved.
28. Payroll services are adequate to meet my needs.
322. Direct Deposit of payroll checks should also be available to part-time employees.
29. Services for parking are satisfactory for my needs.
322. Parking in the annex lot is horrible. Raise the
fine to discourage students and re-landscape the lot!
30. My
travel requests are processed within a reasonable time.
Purchasing/Receiving, Inventory, Mailroom
31. Staff is courteous and helpful.
32. My purchase requisitions are processed within a reasonable time.
33. Purchasing policies and procedures are communicated and easy to follow.
34. Inventory procedures are effectively communicated and easy to follow.
35. Mailroom services are satisfactory.
Computer Services
36. Staff
is courteous and helpful.
37. HELP
desk calls/requests for services are handled within a reasonable time.
38. Technical support provided by computer services is adequate for my needs.
39. Training for the use of computers and software meets my needs.
Information Technology
40. Information technology available at CFCC is adequate to meet the needs of the college.
41. Replacement
of college computers and software is consistent with current technology.
42. Computer equipment in my work area is adequate for my needs.
43. Computer software in my work area is up-to-date and adequate for my needs.
Bookstore
44. Staff
is courteous and helpful.
45. Required texts and materials are available for students and classroom use in a reasonable time.
46. The hours of operation are satisfactory.
Food Services
47. Staff is courteous and helpful.
48. The quality and variety of food selections are satisfactory.
49. Hours of operation are satisfactory.
50. Maintenance
and cleanliness of the food services area are satisfactory.
Housekeeping Services
51. Staff
is courteous and helpful.
52. Variety
and types of housekeeping services provided are adequate.
53. Buildings
and classrooms are clean and well kept.
215. Bathrooms are usually clean and stocked, but toilet paper holder is too low to the floor. When you unroll toilet paper it drags the floor before you tear it off. This is very unsanitary.
54. Bathrooms
are clean and stocked adequately.
55. Overall, housekeeping services are satisfactory.
Facilities Maintenance
56. Staff is courteous and helpful.
57. Staff
responds to requests for services within a 5-day timeframe.
58. Procedures
for requesting services are effectively communicated.
215. Maintenance don’t always respond to our request
in a timely manner. We have to send several e-mails and leave several messages
before we hear from them.
59. The buildings and grounds are maintained in good functional order.
60. The
general appearance of the college landscape is attractive and neat.
61. Maintenance and upkeep of college facilities are satisfactory.
217. Women’s bathroom-2nd floor L building (Next to Print Shop) is deplorable! Floors around toilets dirty; waste receptacles in stalls inappropriate size (too large-$1 each at Dollar Store); hot water faucets (x2) not working; cold water faucets (x2) not working properly (1 too long and 1 not long enough); toilet paper holder in handicapped stall installed too low to ground (below grab bar) needs to be raised above bar; no seat covers—ever!!! If I worked for the Board of Health, this bathroom would fail inspection.
Safety and Security
62. Emergency and evacuation procedures are adequate.
63. CFCC has a safety plan that is updated periodically and available on the CFCC Intranet.
64. I know where to go for first aid services.
65. Prompt action is taken when a security or safety problem arises.
66. Campus security is satisfactory.
67. Lighting in parking areas is adequate.
248. More/better lighting needed near auxiliary lot
and on the hill (Red Cross Street) leading to it.
Personnel Office
68. Staff
is knowledgeable about policies and procedures.
69. Staff
follows policies and procedures and administers them accordingly.
70. Personnel policies are communicated effectively.
71. Personnel
office staff provides valuable services to the college.
72. Benefit information is provided and explained in a manner that is easily understood.
73. Benefit
enrollments are handled properly.
Student Development
76. Staff is courteous and helpful with students, faculty and staff.
77. Policies
and procedures accommodate students, faculty, and staff.
78. Student access to counselors is adequate.
79. The admissions process is effective in placing students in appropriate programs.
80. Orientation activities for new students are effective.
81. Student access to career and job center services is adequate.
82. The registration process is satisfactory.
83. The
TRAC (telephone registration) is satisfactory.
84. Services of the registrar’s office are adequate to meet my needs.
85. Recruiting
activities and materials effectively portray the college.
86. Enrollment management services are adequate to meet my needs.
87. Student
activities are effective in promoting student interests.
88. Student Government Association (SGA) is effective in promoting student interests.
89. Student athletics are effective in promoting student interests.
90. Financial aid assistance and information are readily available to students.
91. Switchboard services are satisfactory.
Instruction
92. Instructional
support staff is courteous and helpful.
93. Instructional polices and procedures are effectively communicated.
94. Faculty is courteous, helpful and respond to requests within a reasonable time.
95. Instructional administrators are courteous, helpful and respond to requests within a reasonable time.
Distance Learning
96. CFCC
should offer more distance learning:
a. Online Internet courses
b. Video-based Telecourses
c. Hybrid courses (mix of online and classroom
instruction)
97. Currently,
the training provided to prepare faculty to teach distance learning courses
is adequate.
Downtown Campus Learning Resource Center (Library and Media Center)
98. Staff
is courteous and helpful.
250. #98-109-The negatives apply to the Library not
the Media Center.
99. Variety and types of services are adequate.
100. LRC resources are up-to-date and readily available.
101. Procedures
to access services are communicated and easy to follow.
102. LRC
resources meet the needs of instruction.