Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Not Applicable

Resource Development (Foundation and Grants)

1.    Staff are courteous and helpful.

 9 or 24%

11 or 30%

0

0

0

17 or 46%

2.   Policies and information about grants and the Foundation are effectively communicated.

4 or 11%

3 or 8%

3 or 8%

0

1 or 3%

25 or 69%

3.   I am aware that the Foundation supports special faculty and staff projects.

3 or 8%

2 or 5%

5 or 14%

1 or 3%

2 or 5%

24 or 65%

4.   I am aware that I can designate my Campus Fund Drive contribution to Endowed Scholarships.

3 or 8%

5 or 14%

7 or 19%

1 or 3%

1 or 3%

20 or 54%

5.   I am aware that the Ambassadors are available to assist faculty & staff on special projects/events.

1 or 3%

4 or 11%

5 or 14%

2 or 6%

1 or 3%

23 or 64%

Institutional Development (Institutional Effectiveness)

6.   Staff are courteous and helpful.

7 or 19%

13 or 36%

0

0

0

16 or 44%

7.   Requests for services or information are handled within a reasonable time.

3 or 8%

14 or 39%

2 or 6%

2 or 6%

0

15 or 42%

8.   Assistance provided to departments in planning for institutional effectiveness is satisfactory.         

1 or 3%

7 or 20%

5 or 14%

0

0

22 or 63%

9.   The process and procedures for planning and institutional effectiveness are effectively communicated.

2 or 6%

10 or 29%

5 or 14%

0

0

18 or 51%

10. I have sufficient opportunities to be involved in planning in my department.

4 or 11%

8 or 22%

4 or 11%

3 or 8%

1 or 3%

16 or 44%

Public Information/Print Shop/Photocopy Center

11. Staff are courteous and helpful.

8 or 22%

11 or 31%

2 or 6%

0

0

15 or 42%

12. Requests for public information services are handled within a reasonable time.

3 or 8%

10 or 28%

5 or 14%

0

0

18 or 50%

13. I feel CFCC’s programs and services are effectively promoted to the public.

8 or 22%

11 or 31%

8 or 22%

3 or 8%

0

6 or 17%

14. College publications are accurate and appealing.

7 or 19%

16 or 44%

6 or 17%

0

0

7 or 19%

Copy Center

15. Staff are courteous and helpful.

11 or 30%

8 or 22%

4 or 11%

0

0

14 or 38%

16  Copy center requests are processed in a reasonable time.

13 or 35%

7 or 19%

4 or 11%

1 or 3%

0

12 or 32%

17. Copies are performed correctly.

13 or 35%

7 or 19%

4 or 11%

1 or 3%

0

12 or 32%

Print Shop

18. Staff are courteous and helpful.

6 or 16%

5 or 14%

2 or 5%

0

0

24 or 65%

19. Printing requests are processed in a reasonable time.

6 or 16%

5 or 13%

2 or 5%

1 or 3%

0

24 or 63%

Business Office

20. Staff are courteous and helpful.

13 or 35%

12 or 32%

3 or 8%

2 or 5%

0

7 or 19%

21. Quality of services provided by the cashier’s window is satisfactory.

12 or 32%

10 or 27%

4 or 11%

0

0

11 or 30%

22. The business office provides adequate and timely budget reports to departments. 

2 or 5%

2 or 5%

4 or 11%

0

0

30 or 79%

23. Final budget allocations are relayed to department-level personnel. 

0

3 or 8%

2 or 5%

0

0

32 or 86%

24. Budget transfers are clear and made known to the programs involved.

0

3 or 8%

2 or 6%

0

0

 31 or 86%

25. Payroll services are adequate to meet my needs. 

10 or 27%

16 or 43%

3 or 8%

0

0

8 or 22%

26. Services for parking are satisfactory for my needs.

4 or 11%

9 or 24%

1 or 3%

2 or 5%

13 or 35%

8 or 22%

27. My travel requests are processed within a reasonable time.

0

5 or 14%

2 or 5%

1 or 3%

0

29 or 78%

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Not Applicable

Purchasing/Receiving, Inventory, Mailroom

28. Staff are courteous and helpful.

5 or 13%

5 or 13%

3 or 8%

0

0

25 or 66%

29. My purchase requisitions are processed within a reasonable time.

0

2 or 5%

3 or 8%

0

0

32 or 86%

30. Purchasing policies and procedures are communicated and easy to follow.

0

2 or 5%

3 or 8%

1 or 3%

0

31 or 84%

31. Inventory procedures are effectively communicated and easy to follow.

0

3 or 8%

3 or 8%

0

0

31 or 84%

32. Mailroom services are satisfactory.

6 or 16%

7 or 19%

2 or 5%

0

0

22 or 59%

Computer Services

33. Staff are courteous and helpful.

12 or 33%

8 or 22%

1 or 3%

0

0

15 or 42%

34. HELP desk calls/requests for services are handled within a reasonable time.

6 or 17%

9 or 25%

2 or 6%

0

0

19 or 53%

35. Technical support provided by computer services is adequate for my needs. 

7 or 19%

8 or 22%

3 or 8%

1 or 3%

0

17 or 47%

36. Training for the use of computers and software meets my needs.

4 or 11%

6 or 17%

1 or 3%

3 or 9%

0

21 or 60%

Information Technology

37. Information technology available at CFCC is adequate to meet the needs of the college.

7 or 21%