Progress Report
1999 - 2000 College Goals and Planning Priorities
1997-1998 1998-1999 1999-2000 2000-2001 2001-2002 2002-2003 2003-2004 2004-2005
Goal #1 Provide facilities to support the rapid growth of the college through new facilities, and improve the maintenance, safety, security, and physical enhancements to the CFCC campuses.
1a. Involve faculty in instructional facility planning. Carl Brown, Dan Hickman
(Response by Dan Hickman)
Department heads and lead faculty are using the GroupWise system to coordinate facility planning and issues with the vice president of institutional services and the maintenance staff. In addition to electronic coordination, one meeting was held between facilities and instructional personnel to review on-going projects.
The office of " Instructional Operations" is doing an excellent job of coordinating time, space, and purpose within the college. The assistant vice president for instructional operations spends a good deal of time coordinating room usage with maintenance and construction to prevent encroachments into instructional time. Faculty and staff are consulted as early as possible when room changes have to be made because of construction or renovation. The college has managed to serve the general community with meeting space. On average, fifty to seventy-five " outside" agencies use CFCC facilities each month.
(Response by Carl Brown)
The vice president of instruction meets with the deans of arts and sciences, vocational technical education and continuing education to get input for facility planning to meet the needs of instructional faculty in their areas of responsibilities. Whenever facilities need to be renovated, input from faculty is solicited to be sure classrooms/laboratories meet the requirements of the department. Buildings and classroom/laboratory plans are developed, reviewed by faculty, and approved by the deans prior to being submitted to the vice president of institutional services.
The vice president of institutional services reviews the plans and, after getting quotes from contractors, implements the construction/renovation plans.
In summary, all construction and renovation plans are reviewed and approved by the vice president of instruction, deans, faculty and staff.
1b. Renovate old buildings and make physical improvements to existing classrooms, considering the size and use of rooms, to better accommodate students. Carl Brown
(Response by Carl Brown)
At the request of the vice president of instruction, deans and department chairs, classrooms in the Galehouse and McLeod Buildings have been improved to make classrooms more conducive to learning. Specific projects are:
A) exterior doors were replaced in Burnett and Emmart Buildings;
B) computer laboratory renovation completed;
C) faculty and staff lounge is included in renovation plans for the McLeod Building and will be developed following completion of construction of the addition to the Health Sciences/Learning Resources Center;
D) additional lighting installed in Automotive Diesel Shop (WFTC);
E) exterior windows in McLeod Building in process of being replaced;
F) roofs are in process of being replaced on the Galehouse, McLeod, and Burnett Buildings, and
G) the former Century/Von Oeson Building is being renovated and will be available in July, 2000.
1c. Improve the cleanliness and appearance of the college facilities and investigate hiring CFCC' s own custodial staff. Carl Brown
(Response by Carl Brown)
The contract of the housekeeping contractor was terminated effective March 31, 2000. Cape Fear Community College hired its own cleaning staff to improve and maintain quality housekeeping services in all buildings located at the downtown campus and at Hampstead.
1d. Continue to establish campus focal points on campus as new buildings come on line.
Carl Brown
(Response by Carl Brown)
Focal points are discussed frequently and will be established when all buildings are completed.
A major focal point will be developed between the General Administration Building and the Health Sciences/Learning Resources Center when construction nears completion in that area.
1e. Provide additional campus signage that is attractive and strategically located.
Carl Brown
(Response by Carl Brown)
New signs and identification lettering with CFCC logo and school colors have been placed on all campus buildings. An events sign has been placed at the Schwartz Center in addition to a campus gateway sign being placed at the corner of Third and Walnut Streets.
1f. Develop a college safety plan that communicates clearly defined procedures and the roles and responsibilities of employees and students in emergency and evacuation situations. Carl Brown
(Response by Carl Brown)
The Safety Committee, chaired by Capt. Steve Beuth, has developed a campus safety plan. This plan contains procedures to assure the safety of facilities for students, faculty and staff.
1g. Improve campus security and investigate the desirability/feasibility of having trained and armed security guards or a CFCC police force. Carl Brown
(Response by Carl Brown)
Security guard schedules have been revised to provide twenty-four hour coverage. Security cameras are installed in the McLeod, Galehouse, General Administration Buildings and the Science Wing. All other buildings have security alarm systems. All building exterior doors have been re-keyed.
1h. Work with area legislators to obtain funding for the planning and construction of a Regional Public Safety Training Center. Carl Brown
(Response by Carl Brown)
Ongoing discussions on this matter with local and state legislators by Dr. McKeithan. The General Assembly allocated $100,000 to the State Board of Community Colleges to plan such a facility in Southeastern North Carolina.
1i. Collaborate with New Hanover County to plan and develop recreational areas at the North Campus for joint CFCC and community use. Carl Brown, Sherri Mayberry
(Response by Sherri Mayberry)
The President has begun discussions with county officials concerning use of the North Campus property for joint CFCC and community use.
(Response by Carl Brown)
Soccer fields are in the development and planning phase and are to be located on CFCC' s North Campus. These facilities will have adequate parking, restrooms and a concession facility. They will be used by both the county parks staff and CFCC students.
1j. Continue to improve handicap accessibility to CFCC facilities. Carl Brown
(Response by Carl Brown)
Handicap/Disabled entry doors have been installed at Schwartz Center, Science Wing, Allied Health/LRC and General Administration Buildings.
(Response by Carolyn Oakley)
TTY machine installed in library for use by hearing-impaired students.
Goal #2 Incorporate the appropriate use of technology for students, faculty, and staff and provide training in accessing and applying the technology.
2a. Provide a comprehensive program of technology training for faculty and staff to improve the use of technology in the classroom and instructional support areas and that accommodates employee schedules. Camellia Rice
(Response by Camellia Rice)
On-line tutorial for Windows and Microsoft Office applications on order and will be implemented prior to July 1, 2000. This will provide easily accessible computer-based training for faculty and staff. Also, it will provide advanced " Help" on specific subjects available any time while logged-in.
One-on-one training has resulted in an increase of faculty web sites from 7 to 27. Also, 4 Internet courses were facilitated with training and support.
2b. Establish and document the attainment of minimum competencies for faculty and staff in the use of computers and related information technology resources. Senior Staff
(Response by Senior Staff)
Minimum competencies for faculty and staff in the use of computers and related information technology resources were developed by the Technology Committee, reviewed by faculty and staff for input and approved by College Council. The competency requirement is in effect fall 2000. Employees will be required to demonstrate their level of competency by the end of the 2000-2001 academic year. Supervisors or a designee will assess the competencies of their employees and a certificate of completion will be placed in each employee' s personnel record when the employee successfully completes the criteria.
2c. Evaluate the use of technology to improve services to students and the public such as registration by telephone and Internet, student e-mail, and a " touch tone" telephone information line. Sherri Mayberry, Camellia Rice
(Response by Sherri Mayberry)
A telephone registration system has been purchased from Periphonics. The system has been installed and is being programmed by Periphonics and NCCCS. A telephone registration committee has been actively working to identify and resolve challenges for implementing the system. The committee includes faculty, computer services, the director of enrollment management, registrar, dean of continuing education, VP of business services and VP of student development.
The committee has developed a schedule for testing the system during the summer term and fall semester. The schedule plans for the system, which has been named TRAC, to be operational for the spring semester 2001.
(Response by Camellia Rice)
Installed telephone registration hardware and currently planning software installation. Target implementation for beta testing is June 1. Full implementation of telephone registration is expected to occur for Spring semester 2001.
Researched suitable student E-mail solution and vendor/software has been selected. Currently waiting for funding for software, a new server, and additional staffing.
Research is continuing on Internet-based storage for transport and saving of large files.
2d. Utilize technology resources to automate, simplify processes and reduce paperwork.
Senior Staff
(Response by Sherri Mayberry)
Student development is currently using a document imaging system to retain and maintain student records. The system was installed during the spring semester and is being utilized for record keeping by the enrollment management unit and the financial aid unit. Each unit has scheduled time for converting the paper documents to computer documents. Appropriate personnel in student development have been trained to convert and retrieve the student records. Financial aid is in the process of going to a " paperless" file system for the 2000-2001 year. The career and testing services unit plans to begin using the document imaging system soon. Counseling is assessing how the system will best benefit their unit and they will go on-line in the near future with their files. The counseling unit currently accesses student files which have been scanned into the system by enrollment management.
(Response by Camellia Rice)
Installed document imaging system for student development. This will reduce the need to store paper documents and allows easier distribution while maintaining the security of the documents.
Created on the Intranet a " virtual form" for maintenance requests. The college now has 4 paperless forms.
Placed Receiving and Purchasing Guides on the Intranet.
Added more facility and classroom schedules on the Intranet.
Created a Criminal Justice form on the Internet.
Installed ZenWorks software which brings automated distribution of applications and facilitates remote Help Desk support.
(Response by Gerry Shaver)
FY99-2000, Planning On Line (POL) was implemented at CFCC to automate the college' s annual planning process. This has significantly reduced paperwork and made planning documents and information readily available to employees via their PC.
(Response by Carolyn Oakley)
Guidance and instruction in the use of NCLIVE through remote access were provided.
Preparation was begun for the conversion to the SIRSI UNICORN library system that will be online July 1, 2000.
2e. Continue to upgrade existing programs to be on the " cutting edge" of technology.
Dan Hickman
(Response by Dan Hickman, Bob Philpott)
CFCC invested heavily in technology: built the CISCO training lab and added CISCO networking to the Information Systems Technology curriculum program; upgraded to AutoCAD 2000 in Architecture and Drafting; implemented Computer Aided Drafting and Design (CADD); upgraded computer equipment in rooms S500 and S502; set up a new lab in room L312; upgraded CET computer equipment, and use new labs for Chem Tech in the " S" building.
Established a Microsoft Certification Test Center with a CFCC faculty member certified as MOUS Test Administrator.
2f. Review and update the CFCC Technology Plan to address training, access, and resources for adoption by the President and College Council. Camellia Rice
(Response by Camellia Rice)
Worked with Information Technology Committee to develop a technology plan but the plan has not been finalized yet. The committee should have a final draft ready for review fall semester.
2g. Utilize available distance education resources, such as the Internet and the North Carolina Information Highway (NCIH), to deliver courses. Dan Hickman
(Response by Camellia Rice)
Researched and selected equipment vendor to renovate the NCIH classroom to the current standards. This installation will put the College back on the highway fall semester. The new equipment is easier for the faculty to use and eliminates the need for a room facilitator.
Installed new Internet server to improve support of Internet courses.
Installed on the Internet server utilities and presentation environments to support Internet class production and instructional delivery.
Facilitated and supported establishment of 4 Internet courses.
(Response by Dan Hickman, Orangel Daniels, Clarence Smith)
CFCC will offer two fiber optic classes -HIS 121 and 122- and interact with students at Laney High School. To provide more educational opportunities for students, the institution offered five Internet classes during the year: OST 131, BUS 137, COM 110, ENG 111, and ENG 114. Two faculty have received training in on-line course development, and CFCC will offer two more Internet courses Fall of 2000: ENG 112 and PSY 150. In addition, CFCC offered two classes over the local network: ART 111-Art Appreciation and ENG 131-Introduction to Literature.
CFCC Center for Business Industry and Government offered six online computer courses as of April 2000. Introduction to the Internet and Creating Web Pages enrolled students.
(Response by Dan Hickman, Bob Philpott)
Equipment has been purchased so that distance education courses will be offered on the North Carolina Information Highway Fall of 2000. With the upgraded standard, it is possible to talk to other video conferencing rooms within our own network having the same standards. Possible outcomes to that capability are:
- Re-directing NCIH conferences to other video classrooms on campus (BIG, NCNG)
- Distribution of classes taught in one video room to other video rooms on our Local Area Network (contiguous campus, that is, BIG, NCNG, S501)
- Distribution of classes taught in one location to other video rooms on our Wide Area Network (North Campus, a resurrected Burgaw site).
Two CFCC employees, Clarence Smith and Larolyn Zylicz, are members of the statewide Virtual Learning Community. Members will help establish VLC guidelines and standards. VLC is a library of ready-to-go but easy-to-adapt online courses. Both curriculum and non-credit courses will be included in the VLC. Every community college instructor will have access to software they can use to develop and to deliver online courses and online support. The VLC provides an archive of hints for teaching in the online context, including both general guidelines and specific hints for each of the online courses. Training is also provided for faculty and staff in the practice of online learning as it applies to them. This training will be available both online and in person and will focus on teaching and the subject area, not just technology. Open lines of communication will occur between online educators around the community college system, including online forums for discussion. A web site will list all the online offerings at the 58 community colleges. There will be links available to take interested persons to colleges' web sites and guidelines/methods on providing student services online.
Goal #3 : Improve internal communications among faculty, staff, and students.
3a. Implement methods to communicate closed classes to faculty and staff. Sherri Mayberry
(Response by Sherri Mayberry)
Student development and computer services have reviewed various ways to provide ' real-time' updates to closed class and open class lists to faculty and students. The greatest challenge is during general registration when the greatest number of individuals require access to the lists. This is also the time that the greatest number of users are accessing the computer system. During general registration, closed class computer monitors are set up in the lobby area of the Schwartz Center. This location allows students to access class information prior to being admitted to the input area. Additionally, closed/open monitors are inside the center to allow access for students and faculty advisors.
3b. Further develop CFCC Intranet capabilities and train faculty and staff in the use of this resource for improving communications. Camellia Rice
(Response by Camellia Rice)
Upgraded GroupWise which produced an E-mail system accessible from anywhere via the Internet and brought non-contiguous areas of the campus on as GroupWise users.
Working with users, the information on the Intranet has increased with additional resources, such as facilities/room schedules, more comprehensive personnel page, a library page, and campus phone directory.
Updated CFCC procedures for equipment inventory control. Information was distributed college-wide.
3c. Schedule an open forum hosted by the president for faculty and staff each semester to share items of interest. Dr. McKeithan
(Response by Dr. McKeithan)
In addition to regular bi-weekly meetings with college council and distribution of those meeting minutes to all CFCC personnel, the president met with members of the Faculty Association in the fall semester to discuss matters of interest to them and met with interested faculty and staff in a spring semester forum on May 2, 2000.
3d. Develop and implement a more effective system for staff and faculty to communicate information to students using existing technology. David Hardin (Gerry Shaver)
(Response by David Hardin)
With the help of computer services and maintenance, a TV monitor was installed in the high-traffic area of the McLeod Building 2nd floor lobby. The monitor is connected to a computer which displays upcoming events, important dates and other announcements to students, employees and visitors. This information is updated weekly by the Public Information Office.
Goal #4 Further promote CFCC' s presence in the community and strengthen partnerships with entities outside the college including businesses/industry, public schools, universities and various agencies.
(Response by David Hardin)
The 1999-2000 CFCC TV commercial won Best of Show at the Admission Marketing Awards which is a national competition of college advertisements.
Produced new promotional video for college to be used by college recruiters.
(Response by Allison Rankin)
Conceptualized Turbine Institute, a training program for turbine technicians, and drafted and submitted funding proposal to NCCCS.
Completed CFCC input for database of business training opportunities for Partners for Economic Inclusion web page project. The publish date is May 2000 for this "one-stop" shop for business training opportunities in the New Hanover/Pender County area.
Offered 8 business seminars in partnership with Hampstead, Burgaw and Wilmington Chambers.
Offered computer course (twice) at Macedonia Baptist Church, a new site, drawing 20 students CFCC would likely not have reached otherwise.
(Response by Bob Philpott)
The HRM/CUL programs hosted CHETA (Culinary, Hospitality and Tourism Education Alliance) conference on October 15-16 at CFCC.
Carpentry students constructed three houses for the Wilmington Housing Authority.
4a. Develop joint curriculum and continuing education teams to focus proactively on industry training needs. Dan Hickman
(Response by Dan Hickman)
Partnered with Hotel/Restaurant Management curriculum program to develop culinary cooking class to be offered Summer Session, 2000. Used Work Keys to identify Continuing Education and curriculum requirements for the Wastewater Treatment Operator course.
4b. Continue to place a greater emphasis in the curricula on the soft skills such as oral communication, flexibility, teamwork, social skills, and the value of a good work ethic.
Dan Hickman
(Response by Dan Hickman, Clarence Smith, Orangel Daniels, Bob Philpott)
Continuing Education (CE) developed work ethics classes entitled " Supervising for Success" as a pilot project venture with the Governor' s WorkFirst Business Council, the State Department of Social Services, and North Carolina Community College System for New Hanover Regional Medical Center staff members. The project trains supervisors to better understand how to supervise diverse populations at the entry level. CE developed work ethics classes or WtW and WIA clients titled " ENTRY." Seven classes have been held on-site with Employment Security Commission, Wilmington Housing Authority, and New Hanover Regional Medical Center.
Greater emphasis has been placed on the oral communication, teamwork, and social skills. Five technical programs replaced their technical speech class for a college-level speech class (COM 110). As a result, the English Department selected the assessment of oral communication competencies as one of its departmental goals for 99-00. An English department assessment team will assess the first and last speeches of students enrolled in COM 231, Public Speaking classes. All composition and literature classes, as well the obvious oral communications classes, have a strong oral and teamwork emphasis. Responses from instructors as to the emphasis on these skills include the following:
- Small group discussions; dyad or triad discussion and work
- Group projects
- Peer responses/group projects (all or almost all composition classes use peer responses that call for cooperative work and oral communication. The creative writing classes use workshop learning with students sharing and discussing drafts and seeking help in rewriting. Literature classes have a group learning project as well as oral reports.
- The math faculty formalized more of the math lab activities this year and many of them are small group-related activities.
- PHY 110 lab activities are mostly discovery-oriented with groups of four students. Two sections of PHY 110 have been offered each semester for the first time this year. Next year, four sections will be offered.
- In some SOC 210 and SOC 213 classes students are required to make an oral presentation in front of the class. The oral communication component is being emphasized to a higher degree in the EDU 116 classes by being part of the final evaluation. The EDU classes have team participation in preparation of a second part of their final. A group project presentation has been included in SOC 220 and SOC 240. Two faculty members continue to work on a team-taught set of courses (SOC 230, Race and Ethnic Relations, and HIS 221, African American History).
4c. Deliver courses and programs for the growing number of Hispanics in the local population. Dan Hickman
(Response by Dan Hickman, Clarence Smith)
To address this goal, continuing education has done the following: increased ESL enrollment by over 200 from the previous year; increased registration for ESL to 1,200 per year; partnered with other community-based agencies to help sponsor the Latino Festival (over 5,000 residents attended); opened additional ESL classes at Sturdy Corporation and Grace United Methodist Church, and partnered with Spanish instructors at CFCC to form a Conversational Partners Group with ESL and curriculum students.
4d. Place greater emphasis on literacy and occupational education. Dan Hickman
(Response by Dan Hickman, Clarence Smith)
Occupational Extension FTE increased from 376 to 463 (23%) over the previous year. The BIG center recorded their largest percentage increase in recent years (145%). Increases in the number of law enforcement personnel, EMT, fire, and nurses aides trained was also documented.
Extended the scope of the CFCC Literacy Program by:
- Developing a Tutor Training Program for the Cape Fear Literacy Council.
- Implementing 16-hour GED Fast-Track morning and evening classes designed to tutor students ready to take the GED test. One hundred percent (100%) of the students who took the GED in December passed.
- Opening additional literacy classes at the following locations: Ocean House (ABE), New Hanover Community Action (ABE/GED), Wilmington Housing Authority (ABE), Hillcrest Housing Project (ABE), Sturdy Corporation (ESL), Grace Methodist Church (ESL), Malpass Corner (ABE/GED), Malpass Corner (Writing Lab). Plans are to open three additional off-campus sites including YWCA, KEYS, and Adult Day Vocational Planning Center.
4e. Continue to create awareness of CFCC and community college opportunities through programs targeting middle schools. Sherri Mayberry
(Response by Sherri Mayberry)
A middle schools Counselors' Day was implemented to acquaint middle school counselors with opportunities available through Cape Fear Community College. The counselors reported increases in awareness of CFCC programs and processes after the Counselors' Day program. The counselors also indicated their appreciation of the program and their eagerness to participate in next year' s program.
4f. Work closely with high schools to increase awareness and partnerships, and to develop training opportunities within the Huskins Bill and articulation agreements. Sherri Mayberry, Dan Hickman
(Response by Sherri Mayberry)
Student Development has worked closely with high school counselors and principals to increase awareness of opportunities through Cape Fear Community College. The number of dual enrolled students at CFCC increased 25% from fall 1999 to spring 2000. An annual increase of 45% was achieved from 1998-99 to 1999-00. The percentage of New Hanover County high school students attending community colleges has increased significantly over the last four years.
Student Development increased its recruitment activities in the area high schools. High schools are now inviting CFCC' s Student Development personnel to provide information and workshops to students and parents. The CFCC Financial Aid Office was not invited to participate in workshops for area high school students and parents two years ago. Last year CFCC asked to be included with UNCW in the presentation of those workshops. This year, CFCC alone was asked to present the workshop. This example of increased partnerships demonstrates the success of our efforts to enhance awareness of opportunities at CFCC.
(Response by Dan Hickman, Bob Philpott)
CFCC now meets regularly with high school representatives from both counties. The voc/tech division has maintained active programs of Huskins offerings in Pender County to include Masonry and Criminal Justice. Expanded opportunities are being made for New Hanover County by having classes available in our labs effective fall of 2000 (five classes scheduled). Annual reviews of articulations are conducted (note: we are currently in this years' review process and are looking at six new classes for approval. Anticipate four of the six will be recommended for approval). We have also maintained our relationship with Dare County by offering Huskins classes (Marine Propulsion and Navigation) in cooperation with College of the Albemarle.
4g. Utilize the local cable educational network to promote the college. David Hardin (Gerry Shaver)
(Response by David Hardin)
By using our time slot with Time Warner Cable Channel 5 (The Learning Network) CFCC has broadcast information on upcoming classes and college programs along with several promotional videos produced by CFCC. Selected telecourses (AUT 111 and ENG 131) were also shown on this channel in support of distance education programming.
Goal #5 Continuously improve the quality of instructional programs, college services and student performance through the all-inclusive Institutional Effectiveness process.
(Response by Carolyn Oakley)
The LRC 2000 Survey was administered to over 2000 students, faculty and staff. The survey' s sample size and return rate increased by 30%.
(Response by Bob Philpott)
Boat Building and Auto Body Repair Certificate Programs began fall 1999.
Landscape Gardening program approved by NCCCS State Board to begin fall semester 2000.
The following programs achieved a 100% student pass rate on licensure/certification examinations: Pharmacy Technology, Dental Hygiene, Radiography, Practical Nursing.
Opened new child development center in the Health Sciences Building.
First graduating class for Culinary Technology.
Added a Customer Service Certificate program to the curriculum.
5a. Increase accountability for meeting the CFCC strategic goals. Senior Staff
(Response by Sherri Mayberry)
Each planning cycle includes a session of the senior staff reviewing the college strategic goals and planning priorities to determine feasibility, commitment and assignment. Once a goal or priority is determined to have the commitment of the institution, it is assigned to one or more departments. Some goals and priorities are such that either all or some departments may impact its completion. For example, planning priority #4f provides both student development and instruction opportunities to implement activities for partnering with area high schools. Priority #2d provides those opportunities for all departments.
(Response by Camellia Rice)
The financial audit for 1998-99 will occur in June 2000.
The 1998-99 equipment audit report has not been issued from NCCCS.
(Response by Dan Hickman)
The instructional department worked together closely as a team to provide accountability for assigned goals. The instructional deans had no problems in producing positive results despite the busy schedule in each area.
(Response by Gerry Shaver)
Following the April 1999 Planning Retreat, the president and senior staff met in the president' s office to review the goals and planning priorities for 1999-2000. During that meeting each planning priority was reviewed and assigned to one or more vice presidents for implementation in their divisions and inclusion in unit level plans. Following that meeting a list of the goals and priorities, including assignments, was distributed to the president and senior staff. January 2000 a POL report was run sorting all objectives by strategic goal. This report was reviewed with the president and senior staff in January. At that time the president directed the vice presidents to review their unit plans to ensure all planning priorities were being addressed.
5b. Increase the understanding of institutional effectiveness as a continuous quality improvement process through training. Gerry Shaver
(Response by Gerry Shaver)
October and November 1999, approximately 85 employees received a two-hour training session on Planning On Line. Following this initial training, an additional session was held with the continuing education staff. Requests followed for one-on-one sessions and for reading individual unit plans and giving feedback. These requests have been filled and others continue to come in. During November and December, sessions on writing measurable objectives were scheduled for small groups in the multi-purpose room. Approximately 30 employees attended these sessions. Training sessions in February, March and two days in April were scheduled and 59 arts and sciences full time faculty were trained on accessing Planning On Line. One-on-one training was provided for the new basic skills director, the personnel director and other new full time employees hired this year. The goal is to provide POL access and training to all full time employees. Training is an on-going activity and will be provided into 2000-2001 and beyond.
5c. Develop a list of databases and reports that are routinely available to faculty and staff for research studies, grant proposals and other information needs. Determine other databases or reports needed but not readily available and the resources required to generate them. Gerry Shaver
(Response by Gerry Shaver)
A nine page inventory of reports and databases routinely available to faculty and staff was developed and distributed to all CFCC departments May 1996. Since that time, information on all system level statistical reports that are readily available to CFCC is provided on the NCCCS web page: www.ncccs.cc.nc.us. Also included on the NCCCS web page is a list of reports, including due dates, CFCC is required to send to NCCCS each semester.
The CFCC FACT BOOK is published annually and contains a wide variety of statistical information about CFCC with the sources of the data cited. Included in the FACT BOOK are web addresses for 26 sources of statistical information about the area, region, state and nation.
An e-mail request was sent to all CFCC employees asking them to identify information they need but that is not readily available to them. Responses to the e-mail were received and compiled into a list of " information needs" . The list will be shared campus-wide to determine the resources needed to generate the information.
5d. Partner with Indian River Community College to implement an " On-Line Planning System" for Cape Fear Community College. Gerry Shaver
(Response by Gerry Shaver)
CFCC partnered with Indian River Community College and has fully implemented Panning On Line. Maintenance to the system is on-going.
5e. Review and document the college' s compliance with the Southern Association of Colleges and Schools Commission on Colleges Criteria for Accreditation through the " SACS On-Line Compliance System" . Gerry Shaver
(Response by Gerry Shaver)
Users of the SACS On-Line Compliance System were trained in November and the SACS system has been fully implemented. Responses to all " must" statements have been entered. However, further discussion and refinement is needed to ensure that CFCC is in compliance with the Criteria. This planning priority should be continued for 2000-2001.
5f. Identify ways to better utilize program advisory committees and to improve the means for documenting and using their suggestions for program improvement. Dan Hickman
(Response by Dan Hickman)
Curriculum Advisory committees meet at least one time per year, but most of them meet more frequently. Informal contacts with members take place on a regular basis. Annual review of program content, technology in the field and anticipated changes in the field are discussed. Advisory committee input is documented in meeting minutes and recommendations when appropriate are incorporated into programs.
(Response by Allison Rankin)
Convened Business, Industry and Government advisory group and reviewed the groups' input from May 1999 meeting and demonstrated applications. Elicited additional input for 2000 planning year.
5g. Improve usefulness of survey data for documenting student success by increasing the sample size and the response rates for employer satisfaction surveys. Sherri Mayberry
(Response by Sherri Mayberry)
The most recent employer survey is the CFCC 1998 Employer Survey. This survey is administered one year after the year of graduation to allow graduates adequate time to obtain work in their field. For the 1997 survey, the number of known employers was approximately 217. At that time, employers were not surveyed without graduates' permission to contact employers, therefore, our pool of potential respondents was very low. The numbers of employers who did respond made the outcome even lower and CFCC had less than 10 to 15 employer responses.
The 1998 survey had a very high return rate since graduates' permission to contact employers was required. Of the 343 known employers, 261 survey responses were recieved or a 76% return. The number of employers satisfied with CFCC graduates was 246 or 94%.
Goal #6 Increase and enhance services which benefit students.
(Response by Sherri Mayberry)
Developed and presented workshops for students and prospective students interested in Health Sciences programs. Workshops assist participants in understanding the admission process, criteria, how to prepare for testing requirements and how to increase skills (reading, writing, computation, algebra) needed to meet admission criteria.
Presented workshops to assist students on academic probation in identifying and removing barriers to academic success. Developed retention plan for students repeatedly placed on academic probation. The plan identified three different groups of probation students and identified different action plans for each probation group.
6a. Improve customer service by implementing an appropriate customer service training program for employees emphasizing communications etiquette and professionalism to better serve students and the public. Business and Industry Center; Senior Staff
(Response by Bob Philpott)
Customer service will be offered as a certificate program by the Business Department beginning Fall 2000.
(Response by Carolyn Oakley)
Two customer training sessions were provided for LRC staff emphasizing communications, etiquette and professionalism.
6b. Develop additional student activities made possible by the completion of the Schwartz Center such as intramural athletics, cultural activities, and guest speakers. Sherri Mayberry
(Response by Sherri Mayberry)
Completion of the Schwartz Center has provided opportunities for additional student activities. During the 1999-2000 year, CFCC has enjoyed the first women' s intercollegiate volleyball and men' s intercollegiate basketball. The Sea Devils basketball team won the conference season and the ECCCAC championship. Intramural basketball has also been available to CFCC students through the completion of the Schwartz Center. Intramural soccer has been organized, and the soccer team competes in local league play.
6c. Provide workshops for employees to become familiar with ways to serve an increasing number of students with special needs and disabilities. Sherri Mayberry
(Response by Sherri Mayberry)
Workshops have been presented to employees to assist them in becoming familiar with ways to serve students with special needs and disabilities. One of the workshops was designed to assist faculty in developing strategies to teach hearing impaired students and how to utilize interpreters in the teaching-learning process. The coordinator of disabilities services made a presentation to new employees concerning the services for special needs and disabled students.
An ad hoc committee has been formed to explore issues related to access, accommodations, assistive technology, legal mandates and proactive best practices concerning disability services.
6d. Enhance new student orientation. Sherri Mayberry
(Response by Sherri Mayberry)
New student orientation is evaluated by a point of contact survey for each participant in the program. These survey results are used to make the program more beneficial to new students. The survey results indicated that students thought the program was too long. The resulting change was to condense some of the information presented verbally into a handout for the students to have a reference guide after the orientation program ended. This reference guide referred students to documents containing additional or expanded information on the topic (ie, catalog, residency manual, etc.).
The new student orientation program has benefitted from the increasing technology skills within student development. The verbal presentation was enhanced through a power-point presentation. The power-point presentation is being developed into an on-line presentation which students may access in conjunction with the Advising/Registration Center services. The on-line orientation session may also be accessed from the college' s website. Prospective students and parents will have access to materials and information presented during orientation, prior to, and after the scheduled program. The on-line program will be an interactive one which involves participants in learning more about the college.
(Response by Camellia Rice)
Worked with Student Development in planning and implementing an on-line orientation program for new students. This should be available in June 2000.
(Response by Dan Hickman)
The instructional staff provided support for a college-wide academic advising session on Tuesday, March 21, 2000, to review the following: the role of advisors and summer/fall course loads; general admissions information; ASSET Placement Test; criteria for the developmental reading and writing courses; advisor menu; requirements for pre-Allied Health students, and general college transfer information, particularly the math requirements.
6e. Determine the feasibility of providing an open and staffed computer lab for students.
Camellia Rice
(Response by Camellia Rice)
No available room was found, therefore, the feasibility study is suspended until more space becomes available. The existing building housing the Wilmington Police Department would accommodate a sufficiently large open computer laboratory to serve many CFCC students provided it can be obtained and renovated.
Goal #7 Promote the health and well-being of the college family.
7a. Investigate establishing a wellness program and a wellness center for students and employees. Sherri Mayberry, Carl Brown
(Response by Sherri Mayberry)
A wellness center for students and employees was established during the 1999-2000 academic year. The center, located in room A207, provided health information and services on Mondays from 1:00 pm to 5:00 pm. Health professionals from the New Hanover County Health Department assisted students and employees with information and services. After Hurricane Floyd, the center provided free tetanus shots for employees and students. Reduced cost flu and pneumonia shots were made available at another time during the year.
A review of the participation by students and employees indicated it was not cost effective for the health department to continue providing the services on campus. They continue to be interested in cooperating in a similar effort. The issue of the wellness center will be re-visited to determine if increased use is possible.
7b. Establish a campus health room for faculty and staff. Carl Brown
(Response by Carl Brown)
Rooms S103 & S103A are in the process of being converted into a health room and a lounge for faculty and staff.
Goal #8 Promote Diversity at all levels of the institution.
(Response by David Hardin)
CFCC Diversity committee sponsored the first "Diversity Awareness Week" at CFCC in January.
8a. Identify CFCC high wage programs with low minority participation and explore the issues surrounding minority awareness and enrollment. Sherri Mayberry, Dan Hickman
(Response by Sherri Mayberry)
Career and Testing is spearheading a student development project to address low minority participation in CFCC programs. The project is entitled " All About Choices" and is a collaborative effort with New Hanover High Schools to provide increased awareness of programs (especially high wage programs) and opportunities through CFCC. The program is scheduled for May 2, 2000 and will involve bringing identified minority students to the campus to meet faculty, meet current students, discuss financial aid opportunities and learn how to access college programs and services.
(Response by Dan Hickman, Bob Philpott)
Using Cape Fear Partners as a vehicle, CFCC sponsored a Marine Career Exploration " Camp" . MATE funds were used to host a marine career exploration camp for 20 high school students. This camp targeted under represented groups and gave them exposure to a gamut of marine career fields requiring a community college level education. Student participation included members of several under represented groups such as Asian, Hispanic, African American and gender diversity. CFCC, through relations with Cape Fear Partners, will seek MATE grant funds to conduct the program again this summer.
8b. Continue to aggressively recruit minority applicants for employment throughout the institution. Personnel Director; Senior Staff
(Response by Carl Brown)
Personnel promotes staff excellence in recruitment by ensuring that applications are well screened, search committees are representative of the college population and are diverse with regard to sex and race and include members outside of the hiring department. Personnel ensures that references and background checks are completed as required on all new hires. Personnel monitors and ensures that qualified diversity candidates are encouraged to apply by including ads in minority owned newspapers and through minority organizations. Recruitment for exempt positions are state and nationwide through major newspapers, the Internet, and professional educational publications.
Retention and recognition programs include longevity recognition, and committee and special assignments. Annual employee meetings and retreats will also provide for employee recognition and retention enhancement.
A professional development committee ensures that Tier A funds are utilized to enhance continuing education and professional development of college employees. The personnel director serves as a standing member of the professional development committee.
Goal #9 Promote faculty and staff excellence through recruitment, retention, recognition and professional development.
9a. Provide in-service training for faculty and staff on the budgeting process. Camellia Rice
(Response by Camellia Rice)
Due to major account coding changes effective July 1, the in-service training will be delayed until 2000-01.
9b. Improve new employee orientation through initiatives such as a half-day orientation program, providing a handbook, and assigning mentors to new employees. Carl Brown
(Response by John Upton)
The new employees' orientation program has been expanded to include a two hour plus orientation with the personnel director which includes a basic orientation and welcome to the college, completion of required paperwork, benefits summary, a review of the key rules and regulations from the Faculty and Staff Handbook, and a question and answer period. All employees are given their own handbook. Department heads then provide their own individual orientation to the new employees which may last several hours or longer. Over the past year, many department heads have been assigning key employees to mentor and assist new employees in becoming familiar with their new positions.
9c. Review methods currently used to evaluate faculty and staff and explore and implement ways to recognize the value of all employees. Senior Staff
(Response by Dan Hickman)
CFCC uses formative and summative evaluations to measure faculty performance. During the past year the process has been improved slightly by allowing department chairs the flexibility to supplement the base instrument to meet departmental needs. The resulting score (0-3) must still be consistent with the rest of the College. The results are provided to and used by faculty for improvement of instruction. Student evaluation data is supposed to be furnished to faculty within sixty days for use in improving instruction. Additional salary increases were awarded in 99-00 for meritorious service.
9d. Increase opportunities for faculty professional development in the curriculum content areas. Dan Hickman
(Response by Dan Hickman)
During this last school year, increased funds over last year have been available to allow faculty to attend almost all of the training opportunities requested. The vice president for instruction has approved over 200 requests for travel related to professional development in the curriculum content areas during the current school year. This includes in-state and out-of-state travel.
The college offers many opportunities to help employees in their growth and development. These include conferences, seminars, visits to industry and the opportunity to take classes at little or no cost. The college also provides facilities such as the Library/Learning Resource Center (LRC) and the Learning Lab, which offer assistance in research, computer skills and self-paced study. These opportunities are discussed in greater detail in the pamphlet, " Professional Growth and Development: It' s Part of Your Job," available in the Personnel Office.
The college expects employees to use these and other resources to ensure currency and continued growth in their chosen field. It is the responsibility of each employee to provide to his or her supervisor and to the Personnel Office records of growth and development activities such as transcripts and certificates of attendance or completion. Professional growth and development will be considered in faculty and staff annual performance evaluations.
Goal #10 Manage the college' s fiscal resources effectively and seek additional funding through external sources such as grants and donations to support college programs and services.
(Response by Pat Hickmon)
Twenty-four members were inducted into the Order of the Cape Fear, an increase of 41% over last year.
The CFCC Campus Fund Drive raised $24,005, a 14% increase over last year.
Seven new, fully funded endowed scholarships have been established as of April 12, 2000.
Thirty-four Gifts in Kind have been received as of April 12, 2000.
Three hundred eighty-eight donors, an increase of 18% over last year, have given $260,091 in cash gifts to the Foundation this year.
10a. Assist and encourage faculty and staff in seeking private, state, and federal funding to support and enhance CFCC programs and services. Pat Hickmon (Dr. McKeithan)
(Response by Pat Hickmon)
Worked with faculty and staff to apply for the Kate B. Reynolds grant for Dental Hygiene. The grant was received ($132,187).
Accompanied faculty and staff to Winston-Salem to speak with Tom Lambeth, Executive Director of the Z. Smith Reynolds Foundation, Inc. to discuss applying for a grant for Child Care. Assisted with the application, which is pending.
Received a $50,000 grant from Cape Fear Memorial Foundation for Dental Hygiene.
Received a State Board Reserve Fund grant for Information Systems Technology for $30,000.
Received an International Paper Company Foundation grant for $4,000 for Family Literacy.
(Response by Carolyn Oakley)
Additional funding was sought for library book purchases when a 43% shortfall was experienced in the book budget. The LRC was awarded a $55,000 gift from the CFCC Foundation to replace the lost funding.
10b. Develop better means to identify grant opportunities. Pat Hickmon (Dr. McKeithan)
(Response by Pat Hickmon)
Held a grant writing workshop during Fall In Service. Twenty-two people attended and received a workbook.
Periodically announce on e-mail to Cape Fear All, books available for loan to search foundations for grant opportunities.
Purchased NC Giving and other books describing available grants by subject matter and location.
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