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Full Time Faculty Written Responses to the Faculty and Staff Survey, Spring, 2001

Resource Development (Foundation and Grants)

1. Staff is courteous and helpful.

2. Policies and information about grants and the Foundation are effectively communicated.

   x. There is no readily accessible compendium of all the grants available. The info should be collated and made available to each instructor.

   y. Grant information needs to be publicized more clearly, particularly to new faculty.

   d2. I am unclear about the grants and Foundation policies.

3. I am aware that the Foundation supports special faculty and staff projects.

   e2. Not friendly nor courteous to part-time people.

   q2. Have no knowledge of this.

4. I am aware that I can designate my Campus Fund Drive contribution to Endowed Scholarships.

5. The Ambassadors represent the college in a professional manner.

Institutional Development (Institutional Effectiveness)

6. Staff is courteous and helpful.

7. Requests for services or information are handled within a reasonable time.

   s. What information/services can be provided by institutional effectiveness?

   e3. Planning On Line is the biggest waste of faculty energy and money that I have encountered in over 20 years with CFCC. It is redundant. We teach from a course outline mandated by DCC. That should be all the goals an instructor should need. POL is despised by every faculty member I've spoken to about having to do this.

8. Assistance provided to departments in planning for institutional effectiveness is satisfactory.

   r. IE is still considered a chore that must be endured.

9. The process and procedures for planning and institutional effectiveness are effectively communicated.

   s2. Requirements and process are constantly changing. What is a planning unit?—need written definition, Process is too rigid—specifying a certain number of goals, procedures and verification does not ensure quality.

   f3. The process and procedures are very vague-not specific enough.

10. Products (FACT BOOK, Program Review Reports, and other documents) are of good quality.

Public Information/Print Shop/Photocopy Center

11. Staff is courteous and helpful.

    b3. I have only had one experience with the Copy Center. They were not very friendly. I was a new employee at the time and they made me feel dumb for not knowing the exact procedures for using the Copy Center.

12. Requests for public information services are handled within a reasonable time.

    s. Cost needs to be returned to department with completed work so I can balance my budget.

    w. Requested publication material for the department three times, never was printed.

    i5. Does not follow through with commitments.

13. College advertising and marketing is well done and effective.

    a. Marketing should address drop in vocational students and promote programs more enthusiastically.

    m. Advertising may be effective (do we know?) but several students, faculty, and members of the public have mentioned disparagingly that CFCC has really gone to the dogs when it uses a dog to advertise (market) its programs.

    x. I am uncertain that the marketing is effective. We reach out more strongly for new programs while some are left without strong advertising. The industry demands for students from such programs and Electronics or Instrumentation continues to grow while the number of students stays low.

    c2. Programs are promoted based on the existing excitement at the time and not the need to increase enrollment.

    e2. New courses and classes can be advertised more.

    g3. I feel that focused marketing effort should be given to those programs with low enrollment. There appears to be no method to the advertising agenda. Enrollment in some programs are at an all time high. I don't think those programs should be given the same amount of advertising considerations and programs with low enrollment. No effort is being made to bring the programs with low enrollment to the eye of the public. In the late 1980's we demonstrated the benefits of our programs at public places such as the mall. What happened to recruiting/advertising efforts such as those?

14. College publications are well done and appealing.

15. Printing requests are processed within a reasonable time.

16. Photocopy requests are processed within a reasonable time.

    j2. There must be coverage while faculty are here. No "I'm going on vacation-good luck."

    m2. No structured method (email or phone call) to notify faculty printing requests have been completed and ready for pickup.

    w2. Gloria has always been responsive to my photocopy problems. She has never failed to be on time and correct with my jobs, even when short fused.

17. Services are performed accurately/correctly.

    m. Too many times, holes have been punched too close to the edges of pages. Have received more copies than requested—much waste.

    p. On a number of request 3 hole punching was requested but not provided. Sequence of material was not maintained.

    y. Many times I get copies back where the print is cut off, papers are stapled out of order and on the wrong side.

    j2. Lots of errors, never an apology.

Purchasing/Receiving, Inventory, Mailroom

26. Staff is courteous and helpful.

27. My purchase requisitions are processed within a reasonable time.

    h. P.O.'s can take 3-4 weeks to process through no fault of the personnel. There simply is not enough of them to meet the increase of work due to the growth of the college.

    n. Seems to take a long time to receive products ordered (average 3-6 months).

    e2. Not always. We wait for long periods for software and books.

    g2. Often hard to determine the status of PO (approved by all? in process? etc.) Staff is good but may simply have too much to do to keep up.

    p2. I put in a requisition on 9/29/00 to be delivered on ll/1/00 and received it 2/01. This is typical of other requisitions that I have placed in the past.

    d3. At times, orders do not get through the system promptly. Not sure where problems lie.

    e3. Purchasing staff has be understaffed and overworked for the last twenty years at CFCC. It takes approximately one month or more to receive supply items after your requisition is turned in. The need some more staff. Thank goodness we have Ann.

    i3. Possibly the 10-day delay in state funds affected this.

28. Purchasing policies and procedures are communicated and easy to follow.

    m. May (or may not) be more a departmental/divisional problem with the Purchasing/Receiving. Some people get what they request; others wonder why they don't. Policies seem arbitrary rather than fair.

    v. Hard to track-weeks will go by without work that the order has been processed.

    z. #28 & 29 Procedures are multi-layered and I have to do research to find the steps rather than having them set out in writing somewhere that can be easily looked up.

    h3. #28 & 29 CFCC has a very complex system for obtaining money for college related activities. Staff are helpful but the system requires too much paperwork.

29. Inventory procedures are effectively communicated and easy to follow.

30. Mailroom services are satisfactory.

    s. More than satisfactory-excellent!

    y. There have been times I've sent important info through inner-office mail, and the items never make it.

Computer Services

31. Staff is courteous and helpful.

32. HELP desk calls/requests for services are handled within a reasonable time.

    c. Computer Services - the two Griers particularly and Bill Hodder - always respond promptly and cheerfully!

    m2. The current and future size of CFCC dictates that the school needs to have a "true" Help Desk that is manned by individuals who can provide immediate assistance instead of leaving a message on an answering machine.

    p2. They usually are not handled unless several calls are made and they do not let you know they are coming or have been there.

    s2. There should always be a person at the Help Desk.

    b3. I have had to wait several days regarding one problem I had. I seem to get an answering machine a lot. But once they do come out, they are very helpful.

33. Technical support provided by computer services is adequate for my needs.

    o. Computer service is very difficult to reach. I have never called and had someone answer. You always have to leave a message. Days go by and you are not sure if they even received your call. I would like them to respond to say, we will be there at such a time an day so you know they are aware of your problem. If you call back they see you as a problem, impatient, when all you wanted was a response. I always feel I am putting them out. I also believe they apply a bandage approach and really don't solve the problem.

34. Training for the use of computers and software meets my needs.

    h. Training sessions are scheduled during morning hours when most faculty have classes. Also classes assume you already know this stuff and do not allow enough practice under guidance for techniques to be fully acquired.

    r. Training is rarely scheduled when I can attend.

    i3. Faculty schedules should be considered when arranging training, not just the convenience of the trainer. Most faculty do not have big blocks of time available on any one day.

Information Technology

35. Information technology available at CFCC is adequate to meet the needs of the college.

    m. Individual answering machines give an unprofessional perception to CFCC.

    r. Too few computers available for students to use on campus.

36. Replacement of college computers and software is consistent with current technology.

    m. Who decided that everyone must use Microsoft Word?

    a2. With faculty/staff PC replacements competing with equipment for instruction…some in our department still behind the curve (desk PC-wise). But…adequate to meet those needs. (Not everybody has the same power requirements.)

    b2. #36, 37 & 38 Realizing it is very expensive to maintain computers that always meet our needs, it is very difficult for specialized programs to get access to computers that meet their needs. The Marine Technology program does not have adequate access to computers and software to meet their needs because space constraints does not allow for a dedicated computer lab.

    p2. #36 & 37 I have the same Pentium 166 computer I had 4+ years ago while new instructors get newer equipment.

    y2. #36 & 37 A daunting challenge! We are barely able to keep up. Does a plan exist to continually upgrade fad/staff computers or is this up to the department chairs?

    g3. #36,37 & 38 I viewed the questions from the perspective of educating students in the Machining Technology field. Many of our machines are tied to computers. Additionally, many of our classes are tied to computers as applied to manufacturing. Due to budget constraints, we are at a technological disadvantage attempting to train students on early 1980's model equipment.

37. Computer equipment in my work area is adequate for my needs.

    m. May (or may not) be more a departmental/divisional problem with the Purchasing/Receiving. Some people get what they request; others wonder why they don't. Policies seem arbitrary rather than fair.

    h2. We're getting there! (Smart Boards)

    o2. I have put in for two more computers to run training CD (for students) and have been turned down.

    i3. We need access to scanners and speakers.

38. Computer software in my work area is up-to-date and adequate for my needs.

    q. Need to bring services up to present day, not five years old. (For example, MicroOffice 2000, not 95/97)

    s. I want work perfect8.

    v. Need to upgrade from windows '97 and Word '97.

    y. Windows 2000, new Word programs needed.

    d3. Number of computers insufficient for number of students.

    i3. More software specifically related to subject is needed.

Bookstore

39. Staff is courteous and helpful.

    v. Mixed-some quite helpful; some a little abrupt.

    y. Almost every semester there are problems with my book orders. One semester, I was told by a staff member she was too busy to correct her error, so I had to track down the publishers and get the necessary info for ordering.

    y2. Both as a student and as a member of the fac/staff, I have never found the bookstore staff to be courteous or helpful. I refuse to do business with them and always recommend students walk across the street to the CF Bookstore where they are treated as a valued customer.

    b3. I have entered the bookstore two times, both times no one acknowledged me, said "hi" or anything. They did not come across too friendly despite my smiles.

40. Required texts and materials are available for students and classroom use in a reasonable time.

    h. There are never enough books for my curriculum and when they are in stock, they are priced higher by quite a bit above commercial bookstores.

    i. Bookstore doesn't always have books ordered for course.

    m. Almost every semester, additional books must be ordered after the start of the semester and students must wait. Instructors are not always notified when editions change; lessons have been prepared for edition requested; students arrive with a later edition.

    p. Text are not always available on time and students can acquire them at the bookstore downtown or Barnes and Noble before the campus bookstore has them on hand.

    v. Under ordering causes frequent shortages.

    w. There never seem to be enough books for students enrolled even after we give the numbers needed.

    z. Experienced problems with texts ordered being correct editions, being ordered as requested, being available to students, etc. Bookstore needs to support us, not set rules that determine text selection for instructors.

    g2. Texts often arrive after classes have begun and/or not enough ordered. As orders are due in months ahead, this is inexcusable.

    o2. Books are not always available and I believe they should ask the instructor before sending books back.

    w2. Sometimes less than friendly with me and students.

    x2. There have been occasions when required texts were not available in a reasonable time. Also, there have been times when a new edition of a textbook has been purchased without the knowledge of the faculty.

    h3. Bookstore does not always purchase enough textbooks. This is a serious problem.

41. The hours of operation are satisfactory.

    h. My students have to take time off from class and then stand in very long lines. As a result, they don't have books until 2^nd or 3^rd week.

    g2. Students should be able to purchase texts on or before registration and have extended hours the week prior and first week of classes.

    q2. Evening students have problems with time.

    s2. Should be open when the college is open.

    v2. Have heard of evening students who work till 5:00 having a hard time getting books. Sometimes not enough books are ordered per class per requests.

    i3. Bookstore should be open more hours, specifically Saturdays.

Food Services

42. Staff is courteous and helpful.

    j. Cashier (morning) is cranky and crass, others are helpful.

    m. Food Services—such a joke that I no longer patronize the place. The cashier who provided "service" by moving from taking money to preparing food was asked to wash her hands. The final straw was to see those preparing food chewing gum. It's probably too much to ask low paid workers to prepare food with love, but they at least could show some prode in their work. The lack of joy shown by CFCC's cafeteria workers is obscene. Vending—Is there a law against charging an exorbitant rate for products? What the market will bear seems unethical. Ninety cents for a drink is ridiculous.

    h2. One clerk at counter-quite rude.

    b3. I was wondering if I was ever going to get a chance to comment about the cafeteria! I do not find the staff very friendly. I don't understand why they are in such bad moods everytime I go down there (with the exception of 1 worker.) Prices are not clear, when I ask, its as if I'm asking the world.

43. The quality and variety of food selections are satisfactory.

    r. Limited food choices offer little that is healthy.

    g2. Food court would be popular and revenue source; pizza, burgers, smoothies, bagels, snackfood and college club "Bake Sale" booth.

    h2. Need more fresh/healthy good with better aesthetic appeal.

    w2. Need to return to salad bar and perhaps a bit of ethnic (eg. Chinese, tex mex, etc.)

    y2. I think we should be able to have a contractor operate a cafeteria and snack bar that is at least on par with UNCW's Hawks Nest.

    a3. Salad and soup bar would be excellent or baked potato bar.

    b3. The food selections are poor in my opinion-too greasy- I'm never sure of what's all available. Sometimes people go up to the food counter and ask for a certain item that's not on the line, then if I go and ask if anything else is available-"No". Is there "politics" involved? Is it who you know to get what you want in the cafeteria? This just motivates me to bring my lunch or spend the extra $ to eat somewhere downtown.

    d3. Variety of healthy foods should increase.

    h3. Healthier food would be nice, more variety.

    e5. I wish food services would have more variety. I would like 1) freshly made tuna salad or chicken salad sandwiches, made in-house, not bought pre-packaged, 2) Baked potatoes always available with all the fixins, 3) Dinners available at night as well as at lunch time, 4) A Mexican food bar, not just taco makings. Maybe this is just a wish list, but I thought I would let someone know.

44. Hours of operation are satisfactory.

    v. No service when students are out.

    i3. There should be food service on Saturday.

45. Maintenance and cleanliness of the food services area is satisfactory.

    j. Cooking area is clean. The eating area is almost never clean. Tables are dirty and strewn with napkins and debris. Tables are not wiped down during service hours.

    r. Cafeteria is dreary and depressing.

    v. Tables frequently dirty.

    t2. Need some sort of clean-up service for tables because most people do not clean up after themselves.

    w2. Need more trays.

Housekeeping Services

46. Staff is courteous and helpful.

    j. Still hard to get cleaning done in older buildings.

    r. #46-50 Housekeeping services are seriously inadequate. The bathrooms are filthy and the toilet paper often runs out.

    g2. #46-50 Going back to our own staff has been a tremendous improvement.

    i2. #46-50 Classrooms and labs in my area not adequately cleaned. In fact, they are never cleaned. When floors are mopped (after continuous requests) dirty, nasty-looking circles all over the floor. There is no waxing, but on rare occasions when done, wax is applied over floors unswept or vacuumed. housekeeping services are of very poor quality. There should be scheduled cleaning services performed on a monthly basis.

    y2. 46-50 My experience is limited to the Burnett Building primarily and the housekeeping staff has recently been making great progress here.

    f5. 46-50 Needs much improvement!

    i5. Staff is courteous but not very helpful.

47. Variety and types of housekeeping services provided are adequate.

    h. There is no reason for restrooms to smell or ever run out of toilet paper.

    i. Housekeeping in L Building is not effective.

    j. Dusting in halls, window sills and classrooms is practically non-existent in A & S buildings.

    k. Housekeeping should vacuum faculty offices regularly, at least once a week.

    v. There are probably not enough custodians to keep the school clean. Mopping or sweeping many times only gets the middle of the room and the dust bunnies get larger and larger in corners. Computer tables are not cleaned regularly.

    w. The Electronics building needs a major cleaning.

    y. Often times at night, I'll come to my office to pick something up and the door will be wide open, light on, and nobody around.

    z. #47-50 Classroom floors dirty throughout semester, overhead projectors covered in chalk dust, computers have layer of dust. Office is never dusted, floor not swept-dust balls collect. Garbage is emptied well in offices, but that is all that appears to be done.

    a2. #47, 47 &50 Are floors scheduled to be swept? Not knowing what services we are to get can't respond properly…if we get them or not. I may have housekeeping expectations that are not part of services scheduled to be provided! Still amazed that the staff will actually be comfortable with leaving a dirty re-wax job! (Asked for 2^nd waxing after floor was stripped, to seal porous tiles better, and either waxed over unmopped floor or dirty mop used, bottom line, dirt embedded in wax won't come up with mop! 2^nd dirty re-waxing in our area S209.

    c2. All the night crew does is empty trash. Floors are not vacuumed or swept. If floors waxed, rooms are left un-arranged.

    j2. Filthy floors in 3^rd floor Allied Health. Please come see them.

    o2. #47, 48 & 49 I believe they can do a better job. My office which is tile, I have to run them down to clean it.

    r2. Dental Clinic is not kept clean enough, especially floors and blinds.

    a3. #47-50 Bathrooms often out of soap, tissue, towels. Offices not vacuumed regularly.

    h3. #47-50 Offices and classes are not well swept/vacuumed. Bathrooms need modernizing.

    i3. More dusting is needed—window ledges, for instance. The desks need cleaning out more often than once a year.

    i5. Very little housekeeping is being done. The only real visible activity is that the waste baskets are being emptied, so it is difficult to know what varieties and types of housekeeping services are available.

48. Buildings and classrooms are clean and well kept.

    a. My classroom is never cleaned. The floors are not swept. The desks are not washed/wiped. Windows are not cleaned. Washroom is not cleaned. Only after personally complaining to Mr. Johnson are services tendered, then promptly forgotten.

    b. Classroom floors and walls are sometimes dirty and need to be mopped or washed and are often neglected.

    g. There definitely needs to be improvement in this area. Classrooms and offices are rarely cleaned to satisfaction. The trash receptacles are emptied, but that's it in most cases.

    j. Great discrepancy between how rooms/offices are cleaned and maintained in new versus older buildings. Classrooms are dirty, broken down furniture is left for months when you ask to have it removed. Desktops are almost never cleaned in classrooms in A & S wings.

    k. Housekeeping should vacuum regularly, at least once a week.

    m. Why do the steps of the L Building look as though they are hardly ever swept?

    s. Classrooms-floors have large dust bunnies, floors dirty. Some areas need daily care not m/w only.

    x. #48,49 & 50 All you need do is come down to the E-Building and see for yourself. The men's bathroom floor hasn't been disinfected & mopped clean in a long time. The smell of urine was getting bad. The soap dispenser has been without soap for over two weeks. The Classroom floors are rarely cleaned/vacuumed. The unchanged air filters don't help matters. The dirt blown in settles on everything. The dust layer is heavy in the classes. We've pretty much stopped bothering to complain because there's an apparent initial surge of effort and then a settling back to old ways. Check the impoverished looking make shift old cigarette "kits" outside the doors. You wouldn't accept this where Admin. officials would see.

    y. Computer Labs (S306/308) classrooms are rarely cleaned. In some, the clocks haven't worked in years and trash from previous semesters still litter tables. Lots of dirt/dust too. Offices should be vacuumed and dusted more than once a semester.

    b2. 48, 49 & 50 Several of the shops and labs are rarely cleaned. The bathrooms are sometimes good, sometimes not. Housekeeping services are never going to please everyone, but a certain degree of consistency is needed. It is always embarrassing for the general public to see dirty classrooms and labs.

    h2. If you pick up a cord from the overhead to wrap on cart, your hands get filthy.

    m2. Classroom floors aren't swept on a regular basis. Computer tables and the top of the computers are never dusted.

    r2. Concerned about floors.

    b3. Our office and lab floors are always dirty. Do they ever sweep and mop? Or is that the faculty's responsibility?

    i3. Classrooms are dusty and have old furniture/equipment stashed in corners gathering dust. Floors are not clean.

    j3. Floors are not always cleaned. Garbage cans in some rooms are not emptied for two or three days.

    i5. With the exception of the General Administration Building, LRC Building and the New Science wing, other buildings are filthy and unkept. The floors (classrooms, offices and restrooms) are dirty. Restrooms are not well cleaned. Desks in classrooms are stuffed with trash and never arranged in an orderly manner. The floors in classrooms and offices are dirty and poorly swept.

49. Bathrooms are clean and stocked adequately.

    j. Better but still needs improvement in A & S wings.

    k. Bathrooms are better than before under private contract.

    e2. They are dirty, some of the time.

    k2. The women's restrooms for students need tampon disposals (small waste baskets or plastic bins on walls). I am sure students probably flush them since they have to take it outside to the main trash can. Also, the toilet on the second floor, S Building, beside the security entrance needs to be fixed. There have been many times when I was truly unable to flush it.

    m2. The bathroom in my work area is often without paper on a regular basis.

    n2. Need more frequent cleaning of restrooms in Allied Health Building.

    x2. Bathrooms are occasionally out of toilet tissue.

    i5. Restrooms are dirty as a general rule and not always properly stocked. Used paper products and other trash is regularly observed on the floors.

50. Overall, I am satisfied with housekeeping services.

    j. Could be significantly improved with proper attention.

    v. I'm not satisfied yet but the cleanliness is still twice as good as in the past. I'm hopeful that one day we will have buildings we can be proud to work in.

    o2. Do a better job in general.

    r2. Improvement still needed.

    u2. Overall housekeeping services needs very much improvement. I'm not sure why but it would seem that contract personnel was hired on a full-time basis.

    i5. Walking in some of our buildings gives one the feeling of being in an unclean area. No, I am not satisfied with housekeeping services.

Facilities Maintenance

51. Staff is courteous and helpful.

    j. Full of "attitude".

    c2. #51, 52 & 53 Often takes many contacts to get work done and it seems to request interferes with other activities.

    i2. #51-54 Facilities maintenance needs an organizational plan. With the number of personnel in that department, surely, more and better quality work could and should be performed.

    w2. Sometimes they border on surly. Although some of them are super.

    e3. #51-58 If anyone has anything good to say about maintenance its probably the maintenance staff filling out the survey. There are some good people in this department but their VP lacks leadership qualities and is a typical career government employee. Maintenance policies and procedures need to be reassessed and evaluated.

    i5. A small minority of the staff is courteous and helpful. The least of these is the manager.

52. Staff responds to requests for services within a reasonable time.

    g. There needs to be a quicker response time to request.

    j. Often takes e-mail, calls, and weeks or months to get a response. Workers appear willing but have been told to offer no assistance without work order.

    m. Maintenance Department personnel are friendly but this idea of everybody being so specialized certainly gets in the way of efficiency. Obviously, workers cannot stop a job to see to every little request, but adding reasonableness to helping someone with a maintenance problem should be in the job description.

    p. Not consistent. At times there is a feeling if a request is pursued their "feathers will get ruffled" and the response will be even slower.

    s. Maintenance never responds. There is no communication regarding requests. They may show up days/weeks/months later.

    v. Requests frequently go into "a blackhole." We may or may not get an acknowledgement of receipt of request but frequently nothing happens for long periods of time with no communication of when or if the request will be honored.

    a2. Respond to requests? Communication? almost never "response to request". Action, work most of the time.

    d2. Need faster response.

    e2. They do not respond quickly enough.

    f2. Maintenance crew is very slow to do any task and their appearance is very sloppy.

    o2. Sometimes.

    p2. Usually no response one way or the other is received.

    r2. Leak around sinks wasting water.

    s2. #52, 53, 57, & 58 Sometimes they respond quickly and efficiently, but if they don't, you never know if and when they ever will!!!!!!

    f3. In the past, it has taken some time to get a response from this particular department.

    i5. #52, 53 & 54 NO—phone calls and emails are never answered. The maintenance department is located too far away from the main campus to be responsive to the needs of faculty and staff or it does not know or care about maintenance problems ("Elvis has left the building").

53. Maintenance problems are handled promptly and efficiently.

    j. Not handled efficiently. Hard to get a response.

    p. Depends on what they perceive as "prompt and efficient". A dripping water leak at 5+ gallons per day still needs repair after 3 months.

    a2. Long time for water coolers to be replaced, for roofs to be fixed for light fixtures to be re-covered. While saying this I also agree the crew is inundated for its size (#'s) and the amount that needs to be done. Expanding buildings and distances, increasing age of original buildings. So, my disagree for 52, 53, 55 and 58 are weak ones, but didn't want to just say all is ok. The Maintenance Department would never get what is needed if we say what's happening now is satisfactory…it is ok for them being spread so thin!!

    d2. Same as #52. Need faster response.

    e2. E-mails and requests are not responded to. In fact they are totally ignored.

    n2. #53 & 57 Had problems with A/C in New Allied Health Building at times.

    o2. Sometimes.

    p2. It took several calls and "floods" to get the roof of the McLeod building to stop leaking. Also check the on-going problems with the N building.

    r2. Same as above. Leak around sinks wasting water.

    j3. #53-55 Takes a while to get requests (complaints?) remedied. Still getting pollen on 3^rd floor Science Building.

54. Procedures for requesting services are effectively communicated.

    t. There is no procedure!

    q2. I move blindly-No one told me.

    f3. The procedures are very unclear. I think that it is ridiculous to have to send an email before any steps are taken to correct a problem; which often times is serious (i.e. no dial tone). I understand having a request in writing is necessary; however, I believe a phone call to report a problem is just as valid in getting a quick response.

55. The buildings and grounds are maintained in good functional order.

    j. Grounds are well maintained. Buildings (older ones) are in need of a drastic overhaul and cleaning.

    k. Outside of windows in S tower need regular washing.

    w2. Grounds are very well maintained.

    g3. #55 & 58 I feel the older buildings are being neglected in favor of the newer buildings. For example, there are many areas where the wallpaper on the walls in the hallways of the "S" building is peeling. The tile floor in the North hallway, outside of the Machine Shop (A109), has been missing sections of tile for about three years. The hallways and stairwells in the older buildings are gray and dingy. They are in need of cleaning and painting.

    i5. No—handicap doors, elevators, heating/air conditioning systems, lighting, ceilings that leak, plumbing and numerous other problems both major and minor seem to occur all too often for me to consider the buildings and grounds to be adequately maintained.

56. The general appearance of the college landscape is attractive and neat.

    k. Landscapers/groundskeepers do excellent work!

57. The classrooms and offices are comfortably heated and cooled.

    h. Air Conditioning was out intermittently most of last summer.

    i. Heating and cooling has been a problem in L.

    j. Heat and cool hard to maintain-over 80˚ today.

    l. Heating and air is inadequate, unhealthy and a chronic problem.

    n. Temperature of classroom varies (too hot/too cold).

    q. Changes as frequently as the weather. No consistency.

    u. Temperature in my office varies between 50 and 85 degrees. I have taught in classrooms where the temperature was 90 degrees. The only building that seems to have adequate air conditioning is GAB.

    v. Water coming in and temperature was varying from extremely hot to meat locker cool.

    y. 90% of the time, it's either much too hot or much too cold. Today, 3/25/01, it is 81˚ in my office.

    c2. #57 & 58 S Building-too hot in the summer; too cold in the winter.

    d2. Temperature is inconsistent, either way too warm or too cold.

    e2. No! Either the room is hot or extremely cold.

    g2. Temp is very often uncomfortable.

    h2. Sometimes too hog, sometimes too cold.

    k2. A312 has been miserable (hot). Really rough on the learning process.

    l2. Classrooms in S seem to vary greatly in terms of hot and cold.

    r2. Most of the time, but not consistent.

    w2. I don't feel the Science Wing has ever been fully under control in temp.

    b3. It took two years to get my office warm during winter. No one ever came when requested. My fingers froze off until one month ago.

    f3. There are so many different temperatures in buildings-(one doesn't know whether to wear a jacket or a short sleeve shirt.) This problem seems to be very evident in the A building (hot) and the N building (cold).

    h3. A404 consistently hot and stuffy.

    j3. Need major effort to correct recurring problems.

    e5. I know everyone is trying, but we truly never know what the temperature will be from one day to the next in some of the classrooms and offices. Sometimes my office is freezing cold. I can put up with it, however. As I said, I know everyone is trying.

    h5. S603 is always cold. I have requested that someone look into this as has some of my students.

    i5. The heating and cooling system is poorly maintained and malfunctions with almost a predictable regularity. The classrooms and offices are too often uncomfortably hot or cold, neither of which is conducive to good health.

58. Overall, I am satisfied with the maintenance and upkeep of college facilities.

    a. I find the facilities section to be unsatisfactory. The Director is rude and dominates by intimidation. The head of the maintenance department exhibits favoritism and ignores the pleas of those he dislikes. Each of the maintenance technicians appears to have their own college vehicle, whereas it is almost impossible to acquire a suitable vehicle for use by the vocational section to move equipment or materials. Even my students have commented on the number of maintenance personnel standing around or sitting in the cafeteria, and never having any tools with them.

    j. Improvements and responsiveness need attention. Little supervisory oversight is apparent.

    l2. Except for the above. Classrooms in S seem to vary greatly in terms of hot and cold.

    u2. Overall maintenance is very poor. Requests for services, problem solving and services within a reasonable time are poor. There would seem to be a management problem or some personnel in management have a(power over mind) trip! "Who is the Boss". Seems procedures are not adequate and effectively communicated.

    j3. Response could be better.

    i5. The maintenance and upkeep of the college has a great deal of room for improvement before those responsible can get a satisfactory grade.

Safety and Security

59. Emergency and evacuation procedures are adequate and effectively communicated.

    j. There may be a plan in a book, but is not clearly communicated.

    v. There isn't much if any training of security or whoever is supposed to help with handicapped.

    e2. We have had no fire drills. We are still not sure of evacuation of handicapped students/students in case of fire.

    l2. What do you do in a fire drill or real fire if in a wheel chair?

    s2. Fire evacuation is the only one I'm familiar with, are there other emergency procedures?

60. CFCC has a safety plan that is updated periodically and distributed to employees.

    j. Not aware of updates

    c2. We are using the same plan that existed in the early 90's.

    d2. If there is such a plan, I am unaware of it.

    e2. Not communicated to us, if there is one!

    p2. I have not received any plans.

    s2. It has not been distributed to me.

    x2. I can't recall receiving one.

61. I know where to go for first aid services.

    n. I believe it's student services-wonder why there's not a nurse on duty?

    d2. I don't know where to go for first aid services but could probably find out if needed.

    p2. Where?

    q2. No clue.

    s2. Where?

    t2. No idea where to go-other than go to a security officer.

    x2. I don't know where to go for first aid services.

    f3. This seems to differ between departments—should be made more clear to each department.

    j3. Have no idea!

    e5. I know where to go for a First Aid Kit, but I don't know where to go for true First Aid Services, such as an on-duty nurse.

62. Prompt and proper action is taken when a security or safety problem arises.

    d. The security people are not allowed to intervene if a problem arises.

    j. Took years of pleading to get adequate lighting in parking lots. Shrubs cut only when a major episode occurred.

    e2. Not promptly. It is difficult to find someone to take responsibility.

    s2. #62, 63, &64 Campus security?????

    w2. No phones in laboratory spaces in Science Wing.

63. The college provides adequate campus security.

    d. The security at CFCC is a joke. Other schools have a proper police force (as at BCC). Our security people are old and do not check out anyone that enters. There are strangers walking around here all day long. I just pray that we never have a situation such as have occurred elsewhere.

    j. Security personnel huddle by entrance ways. They do not roam the buildings. They are too old, deaf, and unable to defend if needed.

    m. To see guards gathered, one gets the idea that CFCC certainly provides security; one would feel more safe, however, to see them in various places around campus—especially at night. Go on the parking lots on Water Street at about 9:00 p.m. and see none; they're all at the front of the building. If you are lucky enough to see one on the lot, know that he or she will not voluntarily watch you to your vehicle. Yes, one can request accompaniment, but one wouldn't have to if guards were interested in doing their duty rather than socializing with their colleagues.

    v. Some couldn't save themselves much less anyone else. Adult high school is still the number one concern at night.

    y. As a relatively small female, I could probably overpower most of them! Though, they are nice.

    d2. The evening security does not seem concerned about employee safety.

    f2. I have seen few security guards patrolling this semester (foot patrol).

    g2. Nice folks but I do not feel that my belongings or person are safe.

    l2. There are thefts going on in classes, still, I only see security in the parking lot or at the front desk. They should be seen more.

    a3. #63 & 64 It's appalling that the faculty lot across from Library is not well lit. The lights go on and off constantly (timers?). That lot is dark and ominous after night classes, and many students park there for night classes. Could we have a security person stationed at that hut during night classes and when folks begin returning to their cars? Also, we need some sort of emergency phone available in all hallways should anything happen in our classes and we can't find anyone in his/her office.

    d3. Female students worry about night walks to student parking-complain that guards do not look able to protect them or don't have weapons? for their protection.

64. Overall, CFCC provides a safe and secure environment for students, faculty and staff.

    j. Parking areas and travel to them are still not safe feeling.

    l2. Except for items mentioned above.

    i5. In an emergency, I am not sure that I would have confidence in our security personnel.

Personnel Office

65. Staff is courteous and helpful.

66. Staff is knowledgeable about policies and procedures and administers them fairly.

67. Personnel policies and procedures are effectively communicated.

68. Benefit information is provided and explained in a manner that is easily understood.

69. Personnel Office staff provide valuable services to the college.

    a3. Should do more for candidates coming for interviews (some sort of welcome pack or something), since we don't pay for anything. Could we a least offer some %off coupons for local restaurants? Personnel should be responsible for setting up interviews!