Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Not Applicable

Resource Development (Foundation and Grants)

1.    Staff are courteous and helpful.

29 or 34%

36 or 42%

7 or 8%

0

0

13 or 15%

2.   Policies and information about grants and the Foundation are effectively communicated.

16 or 19%

32 or 38%

17 or 20%

4 or 5%

0

16 or 19%

3.   I am aware that the Foundation supports special faculty and staff projects.

20 or 24%

46 or 54%

7 or 8%

0

2 or 2%

10 or 12%

4.   I am aware that I can designate my Campus Fund Drive contribution to Endowed Scholarships.

30 or 35%

38 or 45%

5 or 6%

0

0

12 or 14%

5.   I am aware that the Ambassadors are available to assist faculty & staff on special projects/events.

20 or 24%

31 or 36%

11 or 13%

11 or 13%

0

12 or 14%

Institutional Development (Institutional Effectiveness)

6.   Staff are courteous and helpful.

35 or 41%

31 or 36%

7 or 8%

2 or 2%

1 or 1%

9 or 11%

7.   Requests for services or information are handled within a reasonable time.

21 or 25%

32 or 38%

10 or 12%

2 or 2%

0

20 or 24%

8.   Assistance provided to departments in planning for institutional effectiveness is satisfactory.         

18 or 21%

26 or 31%

15 or 18%

2 or 2%

0

24 or 28%

9.   The process and procedures for planning and institutional effectiveness are effectively communicated.

19 or 22%

31 or 36%

16 or 19%

1 or 1%

1 or 1%

17 or 20%

10. I have sufficient opportunities to be involved in planning in my department.

20 or 24%

29 or 34%

15 or 18%

5 or 6%

4 or 5%

12 or 14%

Public Information/Print Shop/Photocopy Center

11. Staff are courteous and helpful.

30 or 36%

44 or 52%

8 or 10%

0

1 or 1%

1 or 1%

12. Requests for public information services are handled within a reasonable time.

19 or 22%

39 or 46%

9 or 11%

0

2 or 2%

16 or 19%

13. I feel CFCC’s programs and services are effectively promoted to the public.

20 or 24%

42 or 51%

11 or 13%

3 or 4%

2 or 2%

5 or 6%

14. College publications are accurate and appealing.

19 or 22%

47 or 55%

11 or 13%

1 or 1%

1 or 1%

6 or 7%

Copy Center

15. Staff are courteous and helpful.

38 or 45%

35 or 41%

6 or 7%

2 or 2%

0

4 or 5%

16  Copy center requests are processed in a reasonable time.

36 or 42%

35 or 41%

4 or 5%

3 or 4%

0

7 or 8%

17. Copies are performed correctly.

34 or 40%

35 or 41%

6 or 7%

3 or 4%

0

6 or 7%

Print Shop

18. Staff are courteous and helpful.

39 or 46%

34 or 40%

7 or 8%

0

1 or 1%

4 or 5%

19. Printing requests are processed in a reasonable time.

33 or 39%

35 or 41%

7 or 8%

 2 or 2%

1 or 1%

7 or 8%

Business Office

20. Staff are courteous and helpful.

36 or 42%

34 or 40%

7 or 8%

6 or 7%

2 or 2%

0

21. Quality of services provided by the cashier’s window is satisfactory.

28 or 33%

34 or 40%

11 or 13%

7 or 8%

2 or 2%

3 or 4%

22. The business office provides adequate and timely budget reports to departments. 

14 or 16%

28 or 33%

15 or 18%

1 or 1%

1 or 1%

26 or 31%

23. Final budget allocations are relayed to department-level personnel. 

15 or 18%

23 or 27%

15 or 18%

2 or 2%

1 or 1%

29 or 34%

24. Budget transfers are clear and made known to the programs involved.

8 or 9%

23 or 27%

14 or 16%

5 or 6%

0

35 or 41%

25. Payroll services are adequate to meet my needs. 

25 or 30%

44 or 52%

10 or 12%

2 or 2%

2 or 2%

1 or 1%

26. Services for parking are satisfactory for my needs.

20 or 24%

45 or 53%

10 or 12%

6 or 7%

4 or 5%

0

27. My travel requests are processed within a reasonable time.

24 or 29%

27 or 33%

14 or 17%

5 or 6%

4 or 5%

9 or 11%

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Not Applicable

Purchasing/Receiving, Inventory, Mailroom

28. Staff are courteous and helpful.

48 or 56%

28 or 33%

4 or 5%

0

1 or 1%

4 or 5%

29. My purchase requisitions are processed within a reasonable time.

22 or 26%

37 or 44%

9 or 11%

6 or 7%

3 or 4%

8 or 9%

30. Purchasing policies and procedures are communicated and easy to follow.

21 or 25%

38 or 45%

6 or 7%

7 or 8%

2 or 2%

11 or 13%

31. Inventory procedures are effectively communicated and easy to follow.

20 or 24%

40 or 47%

8 or 9%

2 or 2%

3 or 4%

12 or 14%

32. Mailroom services are satisfactory.

35 or 42%

42 or 50%

2 or 2%

2 or 2%

0

3 or 4%

Computer Services

33. Staff are courteous and helpful.

46 or 54%

32 or 38%

5 or 6%

0

2 or 2%

0

34. HELP desk calls/requests for services are handled within a reasonable time.

28 or 33%

32 or 38%

7 or 8%

 9 or 11%

4 or 5%

5 or 6%

35. Technical support provided by computer services is adequate for my needs. 

30 or 36%

37 or 44%

7 or 8%

6 or 7%

1 or 1%

3 or 4%

36. Training for the use of computers and software meets my needs.