Faculty and Staff Survey, Spring, 2004
Full-Time Staff Comments
Resource Development (Foundation and Grants)
1. I am aware that the Foundation raises money from the community.
2. I
am aware that the Foundation awards mini-grants to faculty and staff annually.
70. On what basis? Sometimes the scholarships are
not granted to the more deserving students.
3. I
am aware that the Foundation exists primarily to provide student scholarships.
4. I am aware that I can designate my Campus Fund Drive contribution for a particular purpose.
5. I am aware that Foundation staff are available to assist with writing grant proposals.
70. The staff needs to communicate grants that are available.
Institutional Effectiveness
(Planning, Assessment, Research)
6. I am aware that CFCC has a Planning and Research Office.
7. I have had contact and/or requested
assistance from the planning and research office within the past year.
8. My requests for services or information have been handled within a reasonable time.
9. Products produced by this office are of good quality (CFCC FACT BOOK, website, reports, etc.).
10. I have visited the college’s Institutional Effectiveness (IE) website.
11. I am aware that CFCC has an on-going
Institutional Effectiveness (planning and assessment) process.
12. The Institutional Effectiveness process is effectively communicated.
13. I am given the opportunity and have participated in annual planning and assessment within my department or planning unit.
Public Information
14. CFCC publications are accurate, attractive and present a positive image of the college to the public.
15. CFCC programs and services are effectively promoted to the public.
16. Requests
for public information services are handled in a professional manner.
17. The Public Information Office provides the services
you need. If not, what services would you suggest?
324. Please announce on public television when campus is opened/closed due to inclement weather. (North, Hampstead, Burgaw, etc.)
Printing Services
18. Printing
Services staff is courteous and polite.
51. The copy room and print shop personnel are very helpful and professional and provide for our needs in a very timely manner and great quality.
19. Photocopy requests are processed in a timely manner.
20. Photocopy requests are processed correctly.
21. Publication
requests are handled in a timely manner.
71. Realistically speaking, tests are not always
ready one week in advance for the copy center to print. It would be beneficial
to have a trustworthy (reliable) copy machine for allied health service building.
100. Printing services should have email with attachment print job requests. This greatly speeds up the turn around time. System also enables mail merges printed on a high speed printer.
107. Great services, always pleasant and helpful even on short notice.
Business Office
23. Staff
is courteous and helpful.
51. The Business Office staff are great to work with
and always professional.
66. Debbie, Ann, and Sarah are a pleasure to work
with.
24. Quality of services provided by the cashier’s window is satisfactory.
25. The business office provides adequate and timely budget reports to departments.
26. Final budget allocations are relayed to department-level personnel.
27. Budget
transfers are clear and made known to the programs involved.
28. Payroll services are adequate to meet my needs.
29. Services for parking are satisfactory for my needs.
30. My
travel requests are processed within a reasonable time.
41. #30&32-Travel requests and requisitions have always been slow, but this past year they have been frustrating beyond belief. Hopefully next year the bugs will be worked out of the new accounting software and there will be less staff turnover and these factors should help.
Purchasing/Receiving, Inventory, Mailroom
31. Staff is courteous and helpful.
66. Ray Hellman is a great person and very helpful
32. My
purchase requisitions are processed within a reasonable time.
33. Purchasing policies and procedures are communicated and easy to follow.
4. Often I feel that certain people know the “ins & outs” but it would be helpful if written procedures were available—or perhaps they are?
34. Inventory procedures are effectively communicated and easy to follow.
35. Mailroom services are satisfactory.
67. Ray Hellman is an asset to North Campus. Don’t
know what I would do without him.
78. Mail service is good until there are boxes to
be transported. Even when notified that there are boxes to be sent between
campuses, it is difficult to get them picked up and delivered to other campuses
or departments in a timely manner.
Computer Services
36. Staff
is courteous and helpful.
41. #36&37-Computer services staff is a real
asset to the college.
37. HELP
desk calls/requests for services are handled within a reasonable time.
38. Technical support provided by computer services is adequate for my needs.
69. Technician should be available on campus whenever labs are open 8:00am-10:00pm.
324. Timeframe for installing equipment (computers,
new) is extremely long. Equipment has been here since November 2003, but,
as of now, it has not been installed yet!
39. Training for the use of computers and software meets my needs.
4. Not aware of any training offered by Computer
Services (with the exception of Groupwise).
Information Technology
40. Information technology available at CFCC is adequate to meet the needs of the college.
41. #40-43-Lack of money to update hardware and software
is a problem.
90. #40&41-CFCC does a commendable job at trying
to keep up with changes/updates in information technology, however, financial
and human resources are inadequate to keep pace. We always seem to be playing
catch-up and have to move faster than our resources can support.
41. Replacement
of college computers and software is consistent with current technology.
75. Too much diversity between new buildings and old as far as equipment and supplies go.
42. Computer equipment in my work area is adequate for my needs.
43. Computer software in my work area is up-to-date and adequate for my needs.
Bookstore
44. Staff
is courteous and helpful.
45. Required texts and materials are available for students and classroom use in a reasonable time.
69. Frequently not enough texts are available.
46. The hours of operation are satisfactory.
38. The bookstore closes at 5pm—too early
.
Food Services
47. Staff is courteous and helpful.
67. Margaret and Sharon are the best!
72. Overall, with the exception of one.
78. In general the staff in the cafeteria are unfriendly and always act like you are bothering them when they are asked to prepare food for you.
48. The quality and variety of food selections are satisfactory.
4. Food sits around for long periods of time; food variety and quality is marginal at best.
41. Would like expanded menu. Appreciate the salads.
71. More nutritious selections would bring in more $. Recommend salad bar.
78. The quality of the food is not very good. Generally, it is very bland and greasy. Usually, the buns for sandwiches are hard and tough because they have set under heat lamps all day. Little effort is made to offer a variety of food……just the same things each week.
79. The cafeteria is my biggest complaint. Their food selection is not considerate of health conscious individuals.
49. Hours of operation are satisfactory.
38. The cafeteria closes at 8:30pm with hot food
stopped around 7:30pm—too early.
78. The hours are adequate when students are on
campus. However, when classes are not in session, it is difficult to know
when the cafeteria is open. The staff were combative to me about having to
prepare food during these periods and even declined to prepare food for me
on one occasion with one hour remaining before they closed.
50. Maintenance
and cleanliness of the food services area are satisfactory.
Housekeeping Services
51. Staff
is courteous and helpful.
71. Queen is a joy to work with.
72. They are courteous, but not real helpful.
100. #51-55-Bathrooms, trash cans (outside), and building
hallways need more attention. How often are hallways stripped and waxed? Bathrooms
need “detailed” cleaning (corners, ledges, etc.) periodically.
52. Variety and types of housekeeping services provided are adequate.
41. Current staffing is inadequate to keep buildings clean.
53. Buildings and classrooms are clean and well kept.
38. Need to sweep, clean floors. This area 100% better
than 3-5 years ago.
54. Bathrooms are clean and stocked adequately.
41. I am sick of using filthy bathrooms; they’re a health hazard. Until the students stop acting like pigs, each restroom needs to be cleaned 3 or 4 times a day. The college needs a cleaning crew to just clean restrooms all day.
55. Overall,
housekeeping services are satisfactory.
62. Carpets are not vacuumed or cleaned regularly
in the McLeod Building.
Facilities Maintenance
56. Staff
is courteous and helpful.
4. #56-58-Staff (some) are unfriendly. Have often
had to follow up on work requests a number of times.
38. No, a few are helpful and friendly, not staff
as a whole.
78. In general, the maintenance staff is rude and
difficult to deal with. Although they are competent in their work, their bad
attitudes and lack of professionalism make them a nightmare to deal with.
57. Staff
responds to requests for services within a 5-day timeframe.
38. Sometimes takes months and 3 or 4 requests for staff to respond.
58. Procedures
for requesting services are effectively communicated.
59. The buildings and grounds are maintained in good functional order.
60. The general appearance of the college
landscape is attractive and neat.
90. Landscaping/flowers, etc. are great! But, too
much trash on steps in courtyard and other areas.
61. Maintenance and upkeep of college facilities are satisfactory.
62. Water fountain 3rd floor McLeod building
has not worked a year or more.
75. Climate control is too extreme. Women’s bathroom
in W building is horrible.
76. I think someone should be cleaning the lounge
on the 1st floor, McLeod building. It is always dirty! The floor
looks terrible. This is the only lounge in this building and I use it often.
I have to get a towel from the restroom and wipe the table off most of the
time.
90. Maintenance department is very understaffed and
over worked.
Safety and Security
62. Emergency and evacuation procedures are adequate.
63. CFCC has a safety plan that is updated periodically and available on the CFCC Intranet.
64. I know where to go for first aid services.
65. Prompt
action is taken when a security or safety problem arises.
41. The lack of concern for security is appalling. The college needs to cooperate better with the security company it has hired. Some security issues going back several years still are not resolved.
66. Campus
security is satisfactory.
67. Lighting in parking areas is adequate.
38. Auxiliary parking not well lighted.
Personnel Office