Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Not Applicable

Resource Development (Foundation and Grants)

1.    Staff are courteous and helpful.

44 or 48%

36 or 40%

1 or 1%

0

0

10 or 11%

2.   Policies and information about grants and the Foundation are effectively communicated.

23 or 25%

46 or 51%

11 or 12%

3 or 3%

1 or 1%

7 or 8%

3.   I am aware that the Foundation supports special faculty and staff projects.

28 or 31%

44 or 49%

10 or 11%

3 or 3%

0

5 or 6%

4.   I am aware that I can designate my Campus Fund Drive contribution to Endowed Scholarships.

45 or 49%

33 or 6%

3 or 3%

3 or 3%

0

7 or 8%

5.   I am aware that the Ambassadors are available to assist faculty & staff on special projects/events.

20 or 23%

32 or 36%

11 or 13%

11 or 13%

6 or 7%

8 or 9%

Institutional Development (Institutional Effectiveness)

6.   Staff are courteous and helpful.

30 or 34%

41 or 47%

4 or 5%

0

0

13 or 15%

7.   Requests for services or information are handled within a reasonable time.

22 or 24%

30 or 33%

8 or 9%

1 or 1%

0

30 or 33%

8.   Assistance provided to departments in planning for institutional effectiveness is satisfactory.         

16 or 18%

32 or 36%

16 or 18%

1 or 1%

0

23 or 26%

9.   The process and procedures for planning and institutional effectiveness are effectively communicated.

12 or 13%

35 or 39%

17 or 19%

8 or 9%

1 or 1%

17 or 19%

10. I have sufficient opportunities to be involved in planning in my department.

27 or 20%

31 or 34%

18 or 20%

4 or 4%

4 or 4%

6 or 7%

Public Information/Print Shop/Photocopy Center

11. Staff are courteous and helpful.

33 or 36%

42 or 46%

6 or 7%

1 or 1%

0

9 or 10%

12. Requests for public information services are handled within a reasonable time.

18 or 20%

37 or 41%

13 or 14%

3 or 3%

0

20 or 22%

13. I feel CFCC’s programs and services are effectively promoted to the public.

16 or 18%

45 or 50%

16 or 18%

8 or 9%

1 or 1%

4 or 4%

14. College publications are accurate and appealing.

24 or 26%

51 or 56%

12 or 13%

2 or 2%

0

2 or 2%

Copy Center

15. Staff are courteous and helpful.

42 or 45%

29 or 32%

9 or 10%

1 or 1%

0

10 or 11%

16  Copy center requests are processed in a reasonable time.

43 or 47%

24 or 26%

9 or 10%

5 or 5%

0

10 or 11%

17. Copies are performed correctly.

34 or 38%

32 or 36%

11 or 12%

2 or 2%

1 or 1%

10 or 11%

Print Shop

18. Staff are courteous and helpful.

37 or 41%

19 or 21%

8 or 9%

0

0

27 or 30%

19. Printing requests are processed in a reasonable time.

31 or 34%

18 or 20%

9 or 10%

1 or 1%

2 or 2%

30 or 33%

Business Office

20. Staff are courteous and helpful.

44 or 48%

39 or 43%

3 or 3%

4 or 4%

1 or 1%

0

21. Quality of services provided by the cashier’s window is satisfactory.

36 or 40%

38 or 42%

8 or 9%

1 or 1%

2 or 2%

6 or 7%

22. The business office provides adequate and timely budget reports to departments. 

20 or 23%

23 or 26%

10 or 11%

3 or 3%

0

32 or 36%

23. Final budget allocations are relayed to department-level personnel. 

18 or 20%

24 or 27%

10 or 11%

5 or 6%

1 or 1%

32 or 35%

24. Budget transfers are clear and made known to the programs involved.

13 or 15%

16 or 18%

14 or 16%

5 or 6%

5 or 6%

34 or 39%

25. Payroll services are adequate to meet my needs. 

33 or 36%

42 or 46%

12 or 13%

3 or 3%

0

1 or 1%

26. Services for parking are satisfactory for my needs.

31 or 34%

40 or 44%

8 or 9%

8 or 9%

3 or 3%

1 or 1%

27. My travel requests are processed within a reasonable time.

21 or 23%

38 or 42%

12 or 13%

3 or 3%

1 or 1%

16 or 18%

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Not Applicable

Purchasing/Receiving, Inventory, Mailroom

28. Staff are courteous and helpful.

47 or 52%

27 or 30%

6 or 7%

1 or 1%

0

10 or 11%

29. My purchase requisitions are processed within a reasonable time.

24 or 26%

30 or 33%

11 or 12%

8 or 9%

1 or 1%

17 or 19%

30. Purchasing policies and procedures are communicated and easy to follow.

23 or 25%

30 or 33%

16 or 18%

5 or 5%

4 or 4%

13 or 14%

31. Inventory procedures are effectively communicated and easy to follow.

20 or 22%

29 or 32%

15 or 16%

2 or 2%

5 or 5%

20 or 22%

32. Mailroom services are satisfactory.

34 or 38%

42 or 47%

5 or 6%

2 or 2%

0

7 or 8%

Computer Services

33. Staff are courteous and helpful.

49 or 54%

33 or 36%

4 or 4%

1 or 1%

4 or 4%

0

34. HELP desk calls/requests for services are handled within a reasonable time.

30 or 33%

38 or 42%

11 or 12%

7 or 8%

3 or 3%

2 or 2%

35. Technical support provided by computer services is adequate for my needs. 

27 or 30%

46 or 50%

10 or 11%

4 or 4%

4 or 4%

0

36. Training for the use of computers and software meets my needs.

22 or 24%

42 or 46%

13 or 14%

6 or 7%

5 or 5%

3 or 3%

Information Technology

37. Information technology available at CFCC is adequate to meet the needs of the college.