Faculty and Staff Survey, Spring 2004
Full-Time Faculty Comments
Resource Development (Foundation and Grants)
1. I
am aware that the Foundation raises money from the community.
110. Why doesn’t the foundation alert faculty to grants
that might be available from places beyond CFCC?
197. I was not aware the foundation is aka Resource
Development until I was unable to find their extension…and no listing was
found for “Foundation”, “CFCC Foundation”…etc.
2. I
am aware that the Foundation awards mini-grants to faculty and staff annually.
3. I
am aware that the Foundation exists primarily to provide student scholarships.
142. I thought the foundation was a fundraising entity
for the college in general, with a portion of the $ set aside for scholarships.
Didn’t know it was the primary reason for existing.
4. I am aware that I can designate my Campus Fund Drive contribution for a particular purpose.
307. I did not know that staff was available for assistance
with writing grants.
Institutional Effectiveness
(Planning, Assessment, Research)
6. I am aware that CFCC has a Planning and Research Office.
194. Have found that feedback is often not accommodated.
8. My requests for services or information have been handled within
a reasonable time.
9. Products produced by this office
are of good quality (CFCC FACT BOOK, website, reports, etc.).
123. Website needs to be updated more often.
10. I have visited the college’s Institutional Effectiveness (IE) website.
167. I did not know IE had it own website.
11. I am aware that CFCC has an on-going
Institutional Effectiveness (planning and assessment) process.
12. The Institutional Effectiveness process is effectively communicated.
13. I am given the opportunity and have participated in annual planning and assessment within my department or planning unit.
Public Information
14. CFCC
publications are accurate, attractive and present a positive image of the
college to the public.
206. #14&15-The school does not give good image
of all classes. They concentrate on college transfers.
15. CFCC
programs and services are effectively promoted to the public.
167. It appears to me, if the subject is not medical,
we do very little to promote a program.
307. There are times that it is very hard to tell
the distinctions between continuing education vs. curriculum course offerings.
16. Requests
for public information services are handled in a professional manner.
17. The Public Information Office provides the services
you need. If not, what services would you suggest?
116. Offer a speaker’s bureau to the public using
faculty and staff of CFCC.
204. Publicize faculty events such as Film Forums
and panel discussions.
206. More advertisements for vocational. This is what
community colleges were started for.
Printing Services
18. Printing
Services staff is courteous and polite.
19. Photocopy
requests are processed in a timely manner.
123. With 5 preps it is difficult to get all material
to copy center in enough time to have it in class.
167. I have never had the PIO ask me what he could
do for a program.
20. Photocopy
requests are processed correctly.
21. Publication
requests are handled in a timely manner.
307. Slow in getting the information returned.
22. The Printing Services department provides all
the services my department needs. If not, what services would you suggest?
125. For last minute printing, provide a self-service
copier for faculty and staff which can be charged to appropriate department.
189. Do most of own copying—not able to be confident
of results. Turnaround time too long for general needs.
Business Office
123. Cashier’s are often rude to faculty.
307. They have gotten much better.
24. Quality
of services provided by the cashier’s window is satisfactory.
184. When reimbursement checks are “ready,” the faculty
member should be “notified” that the check is available for pick up on the
campus they work at. Should not have to drive downtown.
25. The business office provides adequate and timely budget reports to departments.
26. Final
budget allocations are relayed to department-level personnel.
140. 26&27- I have not seen a budget for our department
since I have been working here.
27. Budget
transfers are clear and made known to the programs involved.
28. Payroll
services are adequate to meet my needs.
29. Services
for parking are satisfactory for my needs.
116. North Campus should have reserved parking distributed
between the parking lots and a guard to enforce it like downtown.
117. North Campus parking will be a problem soon. Aux parking for North Campus faculty teaching downtown is inadequate.
123. Student parking is allowed in the lot I use.
I have had numerous near accidents trying to get out while they’re trying
to get in.
132. Parking is still a problem.
135. Parking at the North Campus needs to be reserved
for faculty-particularly before the new building is completed. We did vote
not to use the spaces that had been assigned because there is no logical reason
for the way it was done. Faculty offices are on both sides of the building—so
spaces for faculty should also be on both sides of the building. Also, the
places should be as close to the building as possible (or what’s the purpose)
not just a straight line going nowhere!
184. Requests for North Campus parking to be “redesigned”
have been rejected. Power struggle vice presidents should not cause faculty
and staff to suffer with ill designed parking scheme. Numerous qualified instructors
have volunteered to design parking on their own time. To force a bad parking
layout on employees is very bad customer service. Egos need to be set aside
so that a quality/equitable layout can be implemented. It would not be difficult
to have a well designed layout that would please and reward hard working faculty
and staff where is the Internal Customer Service? C’mon!!
197. Many times returning to my parking space after
an off campus lunch, someone has taken my place. Perhaps to allay the negative
moral impact, a % of the parking ticket fees collected on ones “space” could
be rebated to ones quarterly parking charge, or perhaps a larger % of these
ticket fees could go directly to the parking attendant on watch as additional
motivation for closer observance (vigilance) during high turnover times.
30. My
travel requests are processed within a reasonable time.
Purchasing/Receiving, Inventory, Mailroom
31. Staff
is courteous and helpful.
32. My
purchase requisitions are processed within a reasonable time.
33. Purchasing
policies and procedures are communicated and easy to follow.
189. As budget and codes are not effectively communicated
it is difficult to feel confident about purchases.
34. Inventory
procedures are effectively communicated and easy to follow.
189. “Easy” does not accurately describe the inventory
process.
35. Mailroom services are satisfactory.
148. Mail between the downtown and north campuses
runs too slowly.
Computer Services
36. Staff
is courteous and helpful.
123. All in computer services are helpful and courteous
with the exception of those working with the SunSystem.
166. Dealing with any computer personnel is a pleasure,
except for ____________ . He is rude, arrogant and unwilling to provide assistance
of any type unless forced to do so.
189. Some very helpful, others not at all so.
37. HELP
desk calls/requests for services are handled within a reasonable time.
123. Some requests are met the day you ask-others
are completely ignored.
189. Desk now seems always staffed and responsive.
38. Technical
support provided by computer services is adequate for my needs.
117. Not enough support hours. College has classes
08 am to 9:50 pm. Computer services hours 7:30- 5:00 p.m. Computer services
management should support teaching. They should not explain why faculty and
students don’t need their technical requests questioned.
124. Someone needs to check the equipment at the North
campus on a regular basis, especially wireless keyboards and mice, as well
as remote controls. Fore some strange reason technical support does not include
replacement of batteries.
199. Need group lists maintained by computer services
in email system.
306. Just barely. There particularly needs to be more
cross-training between media and computer services for equipment that uses
both together. Feedback on the status of requests is needed, including completion
of a job.
39. Training
for the use of computers and software meets my needs.
141. Because of my department’s scheduling, I very
rarely can attend computer classes which are given on campus, because they
conflict with my classes. I’ve requested alternate times, but being one of
the few teachers with such a full regular load, they cannot accommodate those
times just for me (understandable. Hence my skills are becoming obsolete.
306. The only training provided by Computer Services
that I’m aware of is Groupwise and that is done well.
Information Technology
40. Information
technology available at CFCC is adequate to meet the needs of the college.
140. Overhead projection unites for computer use
have yet to be installed on the 6th floor of the McLeod building
(after 4 years of waiting). Similar problem in the Science building. Installed
units do not work properly.
186. Why do we continue to stay with Windows 2000.
Most books show XP.
189. #40&43-Registration and advising software
cumbersome and hopelessly out of date.
190. Way behind current state-of-the-art IT. NetTerm=0
306. #40-43-Barely adequate updating of hardware and
software.
41. Replacement
of college computers and software is consistent with current technology.
307. Technical support to the Burgaw Campus/Prison
is not good. We have to bring our computers to the main campus for repairs.
42. Computer
equipment in my work area is adequate for my needs.
119. Having centralized printers on the North Campus
is very inconvenient to faculty who must dash back and forth between office
computers and central printers that are sometimes on a different floor of
the building.
141. Because my office computer has not been replaced
(as most department member’s have) I have stopped trying to update many of
my materials because the computer continually crashes and wastes much time.
143. Faculty computers need serious updates/new models.
43. Computer
software in my work area is up-to-date and adequate for my needs.
Bookstore
44. Staff
is courteous and helpful.
123. Counter staff are breath-takingly rude.
189. #44&45-“Service” ethic is missing. If it
isn’t easy, it won’t happen. Bookstore should communicate with faculty if
book(s) will not be available in time. Faculty shouldn’t have to physically
check. Lack of availability should be rare not routine.
45. Required
texts and materials are available for students and classroom use in a reasonable
time.
46. The
hours of operation are satisfactory.
140. Not available for most evening students.
Food Services
47. Staff
is courteous and helpful.
48. The
quality and variety of food selections are satisfactory.
184. Need healthier choices, better salad choices,
even McDonald salads would be better, vegetables that are not over cooked,
less canned items…Let “Tidal Creek” run the operation.
206. Need more of a variety, and prices are too high
for the students.
49. Hours
of operation are satisfactory.
50. Maintenance
and cleanliness of the food services area are satisfactory.
306. The microwave needs to be cleaned several times
a day.
Housekeeping Services
51. Staff
is courteous and helpful.
141. Linda Johnson and Sue Flowers should be commended
for their cheerfulness, thoroughness, etc. for putting in a true full days
work in maintaining the school buildings.
189. Linda is outstanding. Give her a big raise!
52. Variety
and types of housekeeping services provided are adequate.
109. You need more staff to clean the floors daily
and thoroughly. Those women are overworked already!
206. The office in the vocational area shop offices
need cleaned more than just once a
semester.
306. #52&53-They are improving over past years.
Thank you for providing individual trash baskets in toilet stalls.
53. Buildings
and classrooms are clean and well kept.
109. Classrooms are dirty. Floors have dust bunnies
desks contain trash (W-040, W-060).