Full-Time Faculty Comments
Faculty and Staff Survey, Spring, 2002
RESOURCE DEVELOPMENT (FOUNDATION AND GRANTS)
1. Staff is courteous and
helpful.
p1. Pat Hickmon –
enthusiasm, friendly, helpful, supportive.
s1. Fall ’01 semester, Pat Hickmon and her staff
helped me to develop a class project in which the students acted as advocates
for a community organization or as a funding agency. Ms. Hickmon was very generous with her time and expertise. The students enjoyed and appreciated the
time she took with them. This project
was very successful. That the Resource
Development agents are so willing to support and assist in an academic project
says a great deal about their commitment to our students. I commend them and would like to publicly
express my appreciation.
2. Policies and information
about grants and the Foundation are effectively communicated.
v. We need a grant writer –
especially in times of budget crunch.
3. I am aware that the
Foundation supports special faculty and staff projects.
4. I am aware that I can designate my Campus
Fund Drive contribution to any option listed on the giving sheet.
5. I am aware that the Ambassadors are available
to assist faculty & staff on special projects/events.
b. I’ve
heard of them but not sure of their responsibilities to faculty and staff.
g. Didn’t
know they could help with a faculty/departmental project.
INSTITUTIONAL DEVELOPMENT (INSTITUTIONAL EFFECTIVENESS)
6. Staff is courteous and
helpful.
q. Patsy is courteous and
helpful.
7. Requests for services or
information are handled within a reasonable time.
k1. How can Institutional
Effectiveness help faculty?
8 Assistance provided to
departments in planning for institutional effectiveness is satisfactory.
9. The process and procedures for planning and
institutional effectiveness are effectively communicated.
10. I have sufficient
opportunities to be involved in planning in my department.
h1. Sometimes it’s hard
because of student load.
i1. Because of student load
I am unable to be involved in planning.
PUBLIC INFORMATION
11. Staff is courteous and
helpful.
a1. Trixi is wonderful!
12. Requests for public
information services are handled in a reasonable time.
13. I feel CFCC’s programs
and services are effectively promoted to the public.
a. I feel that more emphasis should be placed on
recruiting, especially from high schools for the vocational/technical programs.
It should not be the instructor’s job to recruit.
i. Ads
sometimes imply that all that is required for admission is to show up on registration
day.
14. College publications are
accurate and appealing.
COPY CENTER
15. Staff is courteous and
helpful.
w. Sometimes staff is rude.
s1. Gloria and Eva are very supportive and helpful
no matter what my copy needs. They have
often given me guidance about copying that has saved me time and resources.
16. Copy center requests are
processed in a reasonable time.
o. The copy center does a great job, however I
wish we had something like “express” copying as a service also. If I think of something “creative” the night
before, I would like to be able to pop in to the copy center and get it copied
on the spot. Just a suggestion.
w. Time frame – frequently not ready at requested
time.
l1. Requests for the copy center take too long. Many times I five one week notice – which I
believe is adequate time – not done.
17. Copies are performed
correctly.
s. Too many errors in
copying tests, etc.
v. Often find pages missing
from copies.
w. Incorrect copies
(sometimes)
f1. Big improvement in Copy
Center service over the last year!.
s1. In an effort to save time and resources, I
often request copying that requires additional handling such as cutting copies
in half then drilling holes in either the top or bottom. Gloria and Eva have always been willing to
do whatever meets my needs. Best of
all, they always get it right! On the
rare instance that they were not able to decipher my multiple instructions,
they have called me for clarification.
I truly appreciate their expertise, assistance and support.
PRINT SHOP
18. Staff is courteous and helpful.
19. Printing requests are processed in a
reasonable time.
BUSINESS OFFICE
20. Staff is courteous and
helpful.
v. Notification of phone
system and training schedule wholly unrealistic.
21. Quality of services
provided by the cashier’s window is satisfactory.
p1. It is difficult to get
petty cash. I had to make four trips to
get a receipt reimbursed.
22. The business office
provides adequate and timely budget reports to departments.
v. Would like to access
online (using SS#/code).
23. Final budget allocations
are relayed to department-level personnel.
24. Budget transfers are
clear and made known to the programs involved.
a. The
budget printout is confusing and isn’t presented each month.
25. Payroll services are
adequate to meet my needs.
f1. Direct deposit forms
need to be sent out earlier.
Consistently, I get mine 2-7 days after payday.
p1. Checks like longevity
added to salary increase taxes. Would
be nice to have separate checks.
r1. Is it possible to have the allotments/charity
deductions listed by organization?
Loretta does an outstanding job!!
26. Services for parking are
satisfactory for my needs.
f. Faculty and staff
should not have to pay for parking
q. Parking seems to be a
problem for part-timers.
27. My travel requests are
processed within a reasonable time.
f1. Travel advance money is often not available
prior to a conference, even when advanced approval is given.
PURCHASING/RECEIVING, INVENTORY, MAILROOM
28. Staff is courteous and
helpful.
r. 28 and 32.
Interactions with this department have always been friendly, courteous
and helpful. I made a suggestion on a
product and the suggestion was not only received well, but seemed to be
appreciated.
p1. David Long – great –
efficient, smile.
29. My purchase requisitions
are processed within a reasonable time.
q. It could be faster.
j1. Purchasing has always been understaffed and
overworked. Ann and Sheila are troopers
on their job, they deserve a RAISE!!!
30. Purchasing policies and
procedures are communicated and easy to follow.
31. Inventory procedures are
effectively communicated and easy to follow.
32. Mailroom services are
satisfactory.
v. Turnaround time is too
long
COMPUTER SERVICES
33. Staff is courteous and
helpful.
c. I do not find Computer Services courteous.
They always have a message on and do not return calls. Some problems can wait
and some cannot (guest lecturer who cannot properly adjust equipment). Why
can’t they be like Sears? At least Sears will give you a timeframe for when
they will address your problem (next day, next week, between 1 and 5 etc.). I
never hear anything and when you call again they act like they are being
bothered. Why can’t they email us?
k1. Computer Services is attentive to my needs and
performs an incredible service with minimal personnel.
p1. Staff always there when needed!
r1. 33-36.
Computer Services is understaffed.
In spite of this, their staff are friendly and helpful and do their best
to respond to customer needs.
34. HELP desk calls/requests
for services are handled within a reasonable time.
d. Sometimes when a problem arises and I am not
there when it is getting fixed, a note saying technician was there, had to
order part, will come back to complete would be helpful.
n. Computer HELP desk needs to have a better
response to application software problems/questions than “go take a
course.” Several times, calls left on
HELP desk voice-mail have not been returned.
r. This item seems to have improved since last
year.
s1. I have had a few challenges this semester but
have always been able to count on Computer Services to help me through
them. As often as not, the challenge
arose from my lack of expertise. As a
result, a computer services technician, most often Billy Grier, has had to
decipher my needs and help me work through the challenge. Whenever I have asked for instruction so I
can learn some process, Billy has been willing to provide such instruction,
very patiently, I might add.
Bill Hodder is another technician that has been a major
support this semester from keeping my computer under control to providing
instruction in using the SmartBoard. He
has even taken the time to assist one of my students when the class computer
ate her disc. He was able to not only
retrieve the disc but worked to help save most of her valuable work.
I could not have developed my internet course without the
assistance of Doug Eyman. He is my
advisor, guide, teacher and supporter.
I had to learn the system quickly and Doug stayed by my side, literally,
to help me through the learning curve and he is still there whenever I have a
need or just want to discuss some possible project.
I believe we are very fortunate in the quality of staff
we have in our computer services department.
35. Technical support
provided by computer services is adequate for my needs.
36. Training for the use of
computers and software meets my needs.
INFORMATION TECHNOLOGY
37. Information technology
available at CFCC is adequate to meet the needs of the college.
k. Smart board computers do not have enough
memory. SLOW. Won’t support same power point presentations made in learning
lab.
y. We need computer labs in
each classroom building open for use by students.
38. Replacement of college computers
and software is consistent with current technology.
39. Computer equipment in my
work area is adequate for my needs.
z. Our curriculum (Marine technology) needs a
dedicated computer lab that would allow us to schedule our classes on a first
priority basis. This would allow us to
integrate specialized software into our existing courses.
b1. My computer takes forever to bring up my
e-mail. I was told this is because of
our building location connection.
n1. It would be nice to have more printers and
colored printers.
r1. It would be helpful to have mass storage
installed on instructor/staff computers.
40. Computer software in my work area is
up-to-date and adequate for my needs.
k. Smart board computers need more memory.
o1. I would like to have the opportunity to get
familiar with software my students will run into in businesses (related to what
I teach) even if we don’t offer training in that software. Example:
PeopleSoft and financial analysis software packages. Apparently, it’s not in the department
budget and it’s not authorized to go on my computer, and these software
programs usually require more/bigger/better hardware than I have
available. I can’t teach it or talk
about it or demonstrate it if I can’t even see it.
BOOKSTORE
41. Staff is courteous and
helpful.
g. Too new to tell much (Bookstore).
j. The staff is abrupt and for lack of a better
word -- clueless – especially the manager.
q. 41-43.
There should not be a buy-back day for textbooks in mid-semester! This invites theft or “pawning” your book.
v. Dramatic improvement in quality and
responsiveness. Tough to come in and
clean up mess of botched ordering.
w. Much better!
b1. Tried to get books for a class I was
taking. I had my first day handout with
me, which showed what I needed. The
lady told me the instructor doesn’t know what she’s talking about. I got what the bookstore told me I
needed. It was wrong. The instructor was right, and the materials
I needed weren’t in until the third week of class.
f1. 41-42.
I constantly get reports from students that staff is rude and unwilling
to help. I have, once or twice,
experienced this myself. Weeks into the
semester, I still had not gotten texts I had ordered in October so as to avoid
problems.
42. Required texts and
materials are available for students and classroom use in a reasonable time.
a. Every semester the bookstore has failed to
acquire all of the books I require, even though I put ISBN numbers and contact
persons on my order forms.
b. Miscommunication sometimes happens.
d. I’m sure this will get better next semester.
If there is some way instructors could be notified if books are not in before
semester begins and when they will be expected.
g. Too new to tell much (Bookstore).
i. Text unavailability has been frustrating to
students.
j. Personally, I did not receive my books for
my class until 3 weeks into the program.
It is unacceptable and I hope it was just because there was a transition
going on.
k. Text book was not available when class
started in fall.
r. I suppose the poor performance in this area
is due to this being the first year of operation for this management.
e1. Major problem getting some text. Some as much as a month late.
43. The hours of operation
are satisfactory
g. Too new to tell much
(Bookstore).
FOOD SERVICES
44. Staff is courteous and
helpful.
r. 44-47. I haven’t used Food Services since they
moved.
45. The quality and variety
of food selections are satisfactory.
i. Major improvement with
new facility.
q. We need a food court
approach – burgers or subs, pizza, smoothies, etc.
k1. More vegetables without
cheese sauce.
46. Hours of operation are
satisfactory.
g. Really close at 11:00 am on Friday as per the
PIO events monitor S building, 2nd floor elevator lobby.
47. Maintenance and
cleanliness of the food services area are satisfactory.
HOUSEKEEPING SERVICES
48. Staff is courteous and
helpful.
a. 48-52 Housekeeping in my classroom is
non-existent. I was informed years ago that complaining would only be ignored,
and I was correctly informed. When the contractor was let go and housekeeping
became staff I thought things would change. I was naive. Things have gotten
worse. I am now expected to clean my own office, sweep and mop my classroom,
clean the desks, clean the blackboard and on occasion, empty the trashcans.
Complaining does no good. It just aggravates the department, who in retaliation
do less.
s. 48-52.
The dry-erase boards in the N wing are not correctly cleaned. Please use the correct cleaners.
k1. Housekeeping manager treats staff in rude and
demeaning manner. Supervision of
evening housekeeping is poor. Daytime
housekeeping is attentive to needs of faculty/staff/students.
49. Variety and types of
housekeeping services provided are adequate.
d. 49, 50 Floors are the biggest problem I see.
They need to be immaculate for areas of the college where treatment services
are available. Bathrooms are much improved. The problem with the bathrooms are
the people who use them and not the people who maintain them.
f. Classrooms are not even swept on a nightly
basis. Floors only cleaned one time per
semester. Very little dusting.
e1. Getting better but appearance of the college
still needs attention.
g1. Computers, monitors and computer desks in labs
are never dusted. Housekeeping should
keep up with this better.
r1. 49-50.
All computer labs need to be swept and dusted regularly. Currently, whiteboards are clean and
wastebaskets emptied – only whiteboards should be cleaned with plain water – no
detergent – then buffed dry.
50. Buildings and classrooms are clean and well
kept.
b. Floors
are sometimes dirty.
f. Floors
only cleaned one time per semester.
Very little dusting.
r. 50-52. A definite improvement, especially the
bathrooms.
f1. My classrooms are still often dirty and dusty,
even computer labs. I find myself
cleaning up frequently.
51. Bathrooms are clean and
stocked adequately.
f. Toilets are cleaned but
floors are awful.
n1. Linda does an excellent
job in my area!
o1. Cleaning has improved and maybe the restrooms are
just as over crowded as the buildings are, but they usually smell bad and look
grimy.
52. Overall, housekeeping
services are satisfactory.
f. We have new buildings that are already
becoming run down. May be lack of
supervision.
s1. I truly appreciate the efforts of the
housekeeping services staff. I have
been to many bathrooms throughout this campus and you can tell that someone has
been working hard to maintain them. I
know that in some areas this is a major challenge but the staff person’s efforts
are visible. In my mind, you can tell
the quality of an establishment by how effectively they keep their personal
facilities and ours are kept very well.
My classrooms are kept well considering the amount of traffic
they receive. I have been in classrooms
in other facilities where your shoes scraped with the dirt and sand, but I have
never experienced this situation here.
Again, I believe we are fortunate in the quality of staff we have in our
housekeeping.
FACILITIES MAINTENANCE
53. Staff is courteous and
helpful.
e. Maintenance
staff heads seem to be indifferent to Vocational Department.
i. A
major improvement from the last couple of years.
p1. Phil
Brown and Henry Tootoo – always professional – always helpful – always a smile.
54. Staff responds to
requests for services within a 5-day timeframe.
a. Housekeeping falls under facilities
maintenance. The behavior and job performance exhibited by housekeeping is a
direct reflection on the Director of the Maintenance Department.
e. Seems to be a slow response (or none)
sometimes from Maintenance Department. Also, use of the “CFCC owned” truck
seems to sole property of Maintenance Department and some departments need it
from time to time.
g. Do get an initial response most of the time
(within this 5 day time frame), no follow-up about when work will be initiated,
progress, or continued if stop part way through. MT still awaiting installation of bio lab tables taking up
storage space since last fall. Awaiting
plumbing work – we understand about their ‘freezing machine’ but can’t one be
rented or work contracted out if ours can’t be fixed? Might want to include a question about timeliness of requested
work completion.
t. Five days! That’s way too long when you have an overheated classroom. Some requests require immediate attention so
a class is not cancelled.