Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Not Applicable

Resource Development (Foundation and Grants)

1.    Staff are courteous and helpful.

90 or 36%

97 or 39%

15 or 6%

0

0

46 or 19%

2.   Policies and information about grants and the Foundation are effectively communicated.

47 or 19%

91 or 37%

38 or 15%

11 or 4%

3 or 1%

57 or 23%

3.   I am aware that the Foundation supports special faculty and staff projects.

54 or 22%

109 or 44%

27 or 11%

6 or 2%

4 or 2%

47 or 19%

4.   I am aware that I can designate my Campus Fund Drive contribution to Endowed Scholarships.

86 or 35%

91 or 37%

19 or 8%

4 or 2%

1 or 4%

47 or 19%

5.   I am aware that the Ambassadors are available to assist faculty & staff on special projects/events.

46 or 19%

77 or 32%

38 or 16%

24 or 10%

7 or 3%

52 or 21%

Institutional Development (Institutional Effectiveness)

6.   Staff are courteous and helpful.

83 or 34%

94 or 39%

18 or 7%

2 or 8%

1 or .4%

46 or 19%

7.   Requests for services or information are handled within a reasonable time.

53 or 22%

83 or 34%

28 or 11%

5 or 2%

0

77 or 31%

8.   Assistance provided to departments in planning for institutional effectiveness is satisfactory.         

38 or 16%

74 or 30%

44 or 18%

3 or 1%

0

84 or 35%

9.   The process and procedures for planning and institutional effectiveness are effectively communicated.

35 or 14%

86 or 35%

47 or 19%

9 or 4%

3 or 1%

65 or 27%

10. I have sufficient opportunities to be involved in planning in my department.

55 or 22%

75 or 31%

47 or 19%

14 or 6%

13 or 5%

41 or 17%

Public Information/Print Shop/Photocopy Center

11. Staff are courteous and helpful.

80 or 33%

115 or 47%

20 or 8%

1 or .4%

1 or .4%

29 or 12%

12. Requests for public information services are handled within a reasonable time.

44 or 18%

99 or 40%

33 or 13%

4 or 2%

2 or .8%

65 or 26%

13. I feel CFCC's programs and services are effectively promoted to the public.

49 or 20%

115 or 47%

42 or 17%

16 or 7%

4 or 2%

18 or 7%

14. College publications are accurate and appealing.

56 or 23%

132 or 54%

33 or 13%

4 or 2%

2 or .8%

19 or 8%

Copy Center

15. Staff are courteous and helpful.

106 or 43%

83 or 33%

21 or 8%

3 or 1%

0

35 or 14%

16  Copy center requests are processed in a reasonable time.

105 or 42%

77 or 31%

20 or 8%

10 or 4%

0

36 or 15%

17. Copies are performed correctly.

92 or 37%

87 or 35%

23 or 9%

8 or 3%

1 or .4%

35 or 14%

Print Shop

18. Staff are courteous and helpful.

93 or 38%

68 or 27%

20 or 8%

0

1 or .4%

66 or 27%

19. Printing requests are processed in a reasonable time.

78 or 31%

67 or 27%

22 or 9%

5 or 2%

4 or 2%

72 or 29%

Business Office

20. Staff are courteous and helpful.

107 or 43%

100 or 40%

16 or 6%

12 or 5%

4 or 2%

9 or 4%

21. Quality of services provided by the cashier's window is satisfactory.

87 or 35%

99 or 40%

25 or 10%

9 or 4%

4 or 2%

24 or 10%

22. The business office provides adequate and timely budget reports to departments. 

39 or 16%

61 or 25%

35 or 14%

5 or 2%

1 or .4%

105 or 43%

23. Final budget allocations are relayed to department-level personnel. 

36 or 15%

55 or 22%

35 or 14%

7 or 3%

2 or 1%

112 or 45%

24. Budget transfers are clear and made known to the programs involved.

22 or 9%

47 or 19%

38 or 16%

10 or 4%

6 or 2%

119 or 49%

25. Payroll services are adequate to meet my needs. 

76 or 31%

117 or 47%

29 or 12%

6 or 2%

4 or 2%

15 or 6%

26. Services for parking are satisfactory for my needs.

61 or 25%

104 or 43%

23 or 10%

15 or 6%

27 or 11%

11 or 5%